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Customer Service Specialist

Job

Cosmox Global Trading, LLC.

Baldwin Park, CA (In Person)

$53,040 Salary, Full-Time

Posted 5 days ago (Updated 2 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

Customer Service Specialist Cosmox Global Trading, LLC. Baldwin Park, CA Job Details Full-time $24
  • $27 an hour 2 hours ago Benefits Health insurance Dental insurance Vision insurance Opportunities for advancement Qualifications Live chat Customer communication Customer returns handling Interpersonal skills Shopify E-commerce Attention to detail Event customer service Full Job Description Customer Experience Specialist
  • E-Commerce Pay Rate:
    $24.00
  • 27.
00 per hour , depending on experience
Department:
E-Commerce Operations Location:
On-Site
  • Irwindale, CA Position Summary Cosmox Global Trading is seeking a Customer Experience Specialist to deliver outstanding support to customers across our e-commerce platforms, including TikTok Shop and other online marketplaces.
The ideal candidate is customer-focused, detail-oriented, and capable of resolving issues efficiently while maintaining a positive customer experience. Essential Duties & Responsibilities Respond to customer inquiries via email, chat, social media, and marketplace messaging platforms. Assist customers with order status, shipping updates, returns, exchanges, and product information. Resolve customer concerns and complaints in a professional and timely manner. Process refunds, replacements, and return requests according to company policies. Monitor customer reviews and feedback and escalate issues when appropriate. Coordinate with warehouse and fulfillment teams to resolve shipping and inventory issues. Maintain accurate records of customer interactions and resolutions. Assist with developing and updating customer support resources and FAQs. Support live-stream sales events by assisting with customer questions before, during, and after broadcasts. Perform other duties as assigned. Qualifications Previous customer service experience preferred. Experience with e-commerce platforms, TikTok Shop, Shopify, Amazon, or similar marketplaces is a plus. Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. Ability to multitask and work efficiently in a fast-paced environment. Proficiency with computers, email, and customer service software. Reliable attendance and punctuality. Schedule Full-time position. 10:00 AM-6:00 PM Sunday
  • Monday Off Flexible availability required based on business needs. Weekend and evening availability may be required during peak business periods. Compensation $24.00
  • 27.
00 per hour, depending on experience. Opportunities for growth and advancement within the company. Equal Employment Opportunity Cosmox Global Trading is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender
Pay:
$24.00
  • $27.
00 per hour
Benefits:
Dental insurance Health insurance Vision insurance
Work Location:
In person