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Customer Service Rep - Food Broker Agency
Job
Xceed Foodservice Group
Brea, CA (In Person)
$47,500 Salary, Full-Time
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Job Description
Customer Service Rep
- Food Broker Agency Xceed Foodservice Group Brea, CA Job Details Full-time $45,000
- $50,000 a year 1 day ago Benefits Travel reimbursement Health insurance 401(k) matching Qualifications High school diploma or GED Full Job Description Entry level customer service rep
Purpose:
Works as a liaison between the manufacturers and the distributors or the end customers to provide information in response to inquiries about products and services; place and invoice orders; and handle and resolve complaints.Education:
High School Diploma (or GED or High School Equivalence Certificate); Associates Degree or commensurate experience (preferably in a customer service role)Knowledge:
English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, punctuation, and grammar. Strong verbal and written communication skills. Clerical
- Knowledge of administrative and clerical procedures and systems such as Microsoft Office (excel word, etc), managing files and records, designing forms, and other office procedures and terminology.
Key Tasks/Areas of Responsibility:
Place Orders via our database; confirmations Reconcile/Invoice Orders Troubleshoot shortages and other issues; Follow up through resolution. Calculations and data entry for monthly reconciliation-strong attention to detail (MS EXCEL skills required) Provide all updates, notices & price lists to Distributor(s), sent out by the Manufacturer(s) Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, service accounts, and resolve issues. Build working relationship to support and strengthen sales reputation. Performing general administrative activities such as filing, copying, faxing, answering phones, etc. Basic Skills- Creative Thinking
- Constantly determining ways to improve processes and procedures to enhance efficiency while reducing costs Monitoring
- Monitoring/Assessing performance of yourself to make improvements or take corrective action. Problem Solving
- Identifying problems and reviewing related information to develop and evaluate options and implement solutions. Speaking
- Talking to others to convey information effectively. Writing
- Communicating effectively in writing as appropriate for the needs of the audience. Looking for someone who is punctual, reliable and a team player. Flexibility
- Adjusting to the daily needs of the company; ability to adapt to change Relationship building
- Establish and maintain interpersonal business relationships. Service Orientation
- Actively looking for ways to help people. Time Management
- Managing one's own time effectively. Standard Equipment
- Office printer, copier, phone and fax machines Workplace environment: Contact with Others
- verbal and written Electronic Mail Face-to-Face Discussions Telephone Ability to lift up to 50 lbs Twist, bend, lift occasionally Management and Motivation Ability to work with Supervisor guidance as well as working independently.