Chat and Call Center/Customer Service Representative

Chat and Call Center/Customer Service Representative SCA Appraisal Company - 2.9 Burbank, CA Job Details Temporary | Full-time $17 - $19 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave Vision insurance 401(k) matching Professional development assistance Flexible schedule Referral program Qualifications Phone communication Customer service English High school diploma or GED Data entry Typing Phone etiquette Office phone management Full Job Description We are a leading independent auto appraisal company serving the insurance industry nationwide. As a fast paced, dynamic and growing company, we pride ourselves on service, knowledge, ethics and enthusiasm. Our mission and philosophy are quite simple: become our client's trusted partners and provide outstanding customer service with integrity and honor. We are currently looking to hire full-time representatives for work in a friendly, fast-paced environment. We offer competitive benefits and 401(k). If you possess the skills listed and are interested in interviewing and completing a skills check, please send us your resume for consideration.

Requirements :

Must be a high school graduate or equivalent.

Experience Required :

Minimum of 1-2 year(s) experience in customer service and/or general office work. Experience in the auto insurance claims is preferred but not required. Phone experience is mandatory.

Duties:

Build rapport with clients, to help ensure the specific needs of our clients are met. Handle an average of 70+ incoming calls and live chats from our website from adjusters, vehicle owners, appraisers, and body shops. Assist with open file management, document and communicate updates to clients. Respond promptly to customer needs. Manage difficult or emotional customer situations. Follow up calls whenever commitments are made to the client. Must be able to identify the complaint, offer a resolution, and set an expectation for resolution on complaint calls. Recognize and use judgment in escalating issues to management. Triage new information to the appropriate party/department. Handle emails and faxes in a timely manner. Prepare and maintain reports as needed.

Skills:

Must display strong customer service and interpersonal skills Ability to build rapport with clients, vehicle owners and body shops Must engage work with a high sense of urgency and detail Strong written and verbal communication skills Strong problem solving and multitasking skills Demonstrate a positive attitude and friendly demeanor Type a minimum of 35-40

WPM Job Types:

Full-time, Temporary Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance

Work Location:

In person