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Customer Service Professional
Job
United Passport LLC
Burbank, CA (In Person)
$55,120 Salary, Full-Time
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Job Description
Overview We are looking for a professional and dependable Customer Service Representative to join our team. This is an in-office position where you will assist customers through phone calls, live chat, email, and online support systems. The ideal candidate is organized, customer-focused, and able to communicate clearly in a fast-paced environment. Responsibilities Answer incoming customer phone calls professionally Assist customers through live chat and email support Provide accurate information regarding services, orders, and account inquiries Resolve customer concerns and escalate issues when necessary Maintain detailed records of customer interactions Follow company procedures and communication standards Work closely with team members to ensure excellent customer experience Requirements Previous customer service experience preferred Strong verbal and written communication skills Comfortable using computers, online systems, and chat platforms Ability to multitask and manage multiple customer conversations Professional attitude and strong problem-solving skills Reliable, punctual, and detail-oriented Bilingual is a plus but not required Benefits Stable in-office work environment Training provided Supportive team atmosphere If you are motivated, dependable, and enjoy helping customers and work in a professional office environment, we would love to hear from you. Apply today to join our growing team.