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Customer Support Coordinator
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North American Breaker Company
Burbank, CA (In Person)
$49,920 Salary, Full-Time
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Job Description
Overview We are hiring a Customer Support Coordinator to manage our end-to-end returns (RMA) process and support day-to-day customer service and operations. This role is ideal for someone who is highly organized, detail-oriented, and thrives in a fast-paced environment where accuracy and communication matter. You will act as a key link between customers, warehouse operations, vendors, and internal teams to ensure returns, replacements, credits, and shipping issues are handled quickly and correctly. Key Responsibilities Manage and process all RMA (Return Merchandise Authorization) requests from start to finish Provide customer service support regarding return status, approvals, and resolutions Coordinate with warehouse and logistics teams to track and resolve open returns Partner with sales, operations, and technical support teams to resolve order and product issues Work with vendors to request, track, and reconcile credits for returns and defective products File and follow up on shipping claims (lost, damaged, or missing packages) with carriers (e.g., UPS) Perform order processing, data entry, and administrative support tasks Maintain accurate records and documentation across all return and support activities What We're Looking For Strong attention to detail and organizational skills Ability to multitask and prioritize in a fast-paced operations environment Excellent written and verbal communication skills Strong customer service mindset with problem-solving ability Dependable, professional, and proactive attitude Preferred Skills & Experience Previous experience in customer service, administrative support, order processing, logistics, or warehouse coordination Familiarity with returns processing (RMA), shipping claims, or inventory systems is a plus Proficiency with Microsoft Office / general computer systems Basic math and data entry accuracy Associate degree or higher preferred (not required) Compensation The recruiting base pay rate for this full-time position is $24.00 per hour . Within the base pay rate, individual compensation is determined by job‑related skills, experience, and relevant education or training.