Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Technical Customer Service Representative, Tier 1 CJ 4DPLEX
AMERICA INC
Burbank, CA Job Details Full-time $24 - $27 an hour 16 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Flexible schedule Qualifications Phone communication English Full Job Description
ABOUT THE ROLE
The Technical Customer Service Representative, Tier 1 at
CJ 4DPLEX
act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that exhibitor partner faces with accuracy and efficiency. A Technical Service Representative is highly skilled, handling inbound / outbound phone calls and email requests using a friendly, helpful and professional approach. The ideal candidate is a quick learner with strong communication and interpersonal skills required to resolve any issues with a customer-first business mentality. Serving as the voice and face of our company, the Technical Service Representative will be integral in reinforcing CJ 4DPLEX's reputation for exceptional customer service.
Key Responsibilities:
Build expert, dynamic knowledge of the 4DX and SCREENX hardware and software systems Respond quickly, professionally, and accurately to customer inquiries regarding equipment failures, complaints, spare parts order and warranty. Resolve tickets from exhibitors regarding operation of 4DX and SCREENX theatres. Guide the client through technical troubleshooting and testing processes. Conduct research with available resources to satisfy customer inquiries. Consult with clients to determine appropriate hardware and software needs and process purchase orders. Gather data to identify and evaluate technical purchasing options. Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review.
Knowledge and Skills:
Ability to focus on and act to deliver high customer satisfaction. Basic knowledge of networking principles and operating systems. Technologically literate and open to learn new technologies. Excellent problem-solving and troubleshooting skills. Must have strong communication skills, including active listening and clear articulation. Ability to effectively multitask, prioritize and execute tasks in a high-pressure environment Ability to solve problems, alleviate conflicts, and escalate tactfully. Ability to collaborate in a corporate environment with process improvement mindset. EDUCATION, EXPERIENCE and
LICENSE REQUIREMENTS
Some college or above is a plus. Prior experience working helpdesk / call-center environment. Prior experience in technical support, on-site technical installation/support a plus Prior experience in multi-cultural working environment a plus Speak English at idiomatic level Bilingual (Korean, Spanish) a plus Full-time availability for a flexible schedule including nights, weekends, and holidays.
ABOUT CJ 4DPLEX CJ 4DPLEX
is a global leader in premium cinema technologies and a subsidiary of CJ Group, dedicated to redefining the future of cinema through innovation, technology, and storytelling. The company develops immersive theatrical experiences such as 4DX (multi-sensory motion seating with environmental effects) and SCREENX (270-degree panoramic viewing), partnering with leading studios and exhibitors worldwide. With a presence in over 80 countries, CJ 4DPLEX is driving a vision to make immersive, experience-driven formats the new global standard—connecting audiences to content in more impactful and meaningful ways. SCREENX is the world's first multi-projection cinema format, delivering an immersive 270-degree panoramic viewing experience. By extending select scenes beyond the main screen and onto the side walls of the auditorium, SCREENX surrounds audiences and places them at the center of the story—creating a dynamic, visually immersive experience that goes beyond traditional cinema. Today, SCREENX continues to expand globally with hundreds of auditoriums across major exhibition partners worldwide. 4DX offers a leading multi-sensory cinema experience that allows audiences to fully engage with films through motion and environmental effects. Featuring motion-based seating synchronized with more than 21 effects—including vibration, wind, water, lightning, scents, and more—4DX enhances the on-screen action to create a truly immersive, experiential format. With a strong global footprint, 4DX continues to grow across key markets, partnering with leading exhibitors to bring premium cinematic experiences to audiences around the world. [
NOTICE:
Fraudulent Recruitment Offers] Recruitment fraud is on the rise and affecting a number of companies, including
CJ 4DPLEX
America and its affiliates. What is recruitment fraud? It is a sophisticated scam that offers fake job opportunities to job seekers. It has been brought to our attention that fake/scam job offers have been circulated by certain individuals or organizations claiming to represent
CJ 4DPLEX
America, its affiliates, partners, and/or brands. These scammers may try to obtain financial information, payment for job offers, or other personal information through various methods such as email, text message, or social media. In order to identify recruitment fraud, please note that
CJ 4DPLEX
America and its affiliates: NEVER conduct phone interviews via WhatsApp or other direct messaging platforms NEVER send job offers from free email services such as Gmail, Yahoo, Hotmail, Zoho, etc. NEVER request payment, fees, reimbursement, or other monetary compensation from prospective candidates for employment NEVER request that prospective candidates purchase their own equipment or tools ONLY respond from an official cj.net email address ALWAYS make direct offers of employment and not through third parties
CJ 4DPLEX
America is not responsible for any fraudulent offers. If a suspicious offer or contact has been received, we ask that you contact us via the email: . We cooperate with all relevant law enforcement agencies to take appropriate action as necessary. You may also contact the FTC or the FBI to report recruitment fraud directly.
CJ 4DPLEX
America is an E-Verify employer. For more information, please visit the following link: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
Job Type:
Full-time The hourly pay rate ranges from $ 24 to $ 27/hr. We adhere to all applicable local laws regarding salary transparency and disclose ranges where legally required. The final offer will depend on a variety of factors including market conditions, candidate experience, internal equity, and other relevant considerations. Offers at the top end of the range are uncommon. 401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance
