Customer Service Representative

ALTAR PRODUCE LLC VACANCY

Customer Service Representative Temporary position: 3 months (with probation period) Full-time position Job description: Overview The Customer Service Representative will be responsible for providing operational and administrative support to assigned accounts, ensuring effective communication between clients, carriers, and internal teams. This role is key to ensuring the accurate processing of orders, timely tracking of shipments, and efficient resolution of issues, contributing to a reliable and high-quality service. Responsibilities Provide support to assigned account representatives in the daily management of key clients. Enter and process orders according to each account's requirements. Monitor orders from entry through dispatch and final delivery. Coordinate and follow up with carriers to ensure pick-ups, deliveries, and cross-dock operations. Coordinate with cross-dock facilities based on the operational needs of each account. Generate operational documents such as placards and COS when required. Track and manage open files to ensure proper resolution. Prepare credit memos and PNF, and follow up until closure. Monitor accounts receivable (AR) related to assigned clients. Provide general support in issue resolution and continuous follow-up on operational processes. Qualifications Bachelor's degree in Foreign Trade and Customs, International Business, Accounting, Business Administration, or related field. Previous experience in Customer Service, Order Entry, or administrative/commercial support (preferably in the food or retail industry). Proficiency in Excel and order management systems (ERP or similar).

Bilingual:

English and Spanish (intermediate to advanced level) Strong attention to detail and organizational skills. Ability to manage multiple accounts and priorities simultaneously. Strong verbal and written communication skills. Teamwork skills and service-oriented attitude. Responsibility. Availability. Please send your resume/CV to the email mhernandez@altarproduce.com & gcaracoza@altarproduce.com •Job posting closes on April 20, 2026•

THANK YOU- MUCHAS GRACIAS!

Pay:

$16.90 - $18.00 per hour

Work Location:

In person