Customer Service Representative

Customer Service Representative

CUSTOMER SERVICE

Camarillo, California Direct Hire Jul 2, 2026 $58,240.00

Salary:

$58,240 - $68,640 ($28-$33/hr)

Summary:

The Customer Service Representative will actively lead and support the customer relationship through all transactions, support, troubleshooting, and acting as the overall voice of the customer. You will ensure that all customers are provided with world-class support through quick response time, clear and concise feedback, and an overall entrepreneurial spirit to ensure we exceed expectations and solve problems our competition is unable to solve. In addition to traditional sales support, this role includes managing coordination between the customer and primary departmental disciplines (engineering, operations, quality, inside sales, and accounting).

Value Drivers:

The Customer Service Representative will lead the product lines through the following 3

Value Drivers:

Productivity:

Key contributor to share industry and customer needs in order to identify Productivity opportunities.

Price:

Execute Value-Based Pricing methodology while maintaining majority market share.

New Business:

Collect and distribute New Business opportunities within the Business Unit based on direct customer feedback. Primary Responsibilities

Accountable:

Responsible for daily and weekly bookings targets by customer and market segment to ensure monthly outlook commitments are met.

Autonomous:

Manage and execute to all customer required actions including but not limited to: Quoting, PO receipt, RMA, OOR, portal, R&O, and other customer actions.

Performance Management:

Manage and dispute customer scorecards to ensure delivery and quality scores align both internally and externally for all assigned customers.

No Silos:

Attend daily business unit and production meetings to guarantee effective communication from both internal status and external communication are aligned.

Foster Teamwork:

Manage and coordinate the resolution to all customer complaints and/or non-complaint purchase order issues.

Informed Decision Making:

Gain/establish active knowledge of client's capabilities, process, and future plans to effectively communicate with our customers (Business Decisions Based on the Right Amount of Data).

Cross-Functional Leadership:

Provide guidance to and training of other employees as needed or directed (Draw People Together Cross Functionally)

Data Driven:

Maintain, monitor, and correct ERP data to ensure data accuracy.

Compliance:

Fully trained in Export Compliance procedures and Technical Data restrictions.

Collective Sense of Purpose:

Manage assigned accounts and assigned backup accounts during colleague PTO Qualifications Knowledge ??Thorough knowledge of products and administrative operations; must understand internal functions relating to all company departments . Basic understanding of and ability to read blueprints and technical documents Experience in, and understanding of requirements of the AS9100 Quality System. Effective oral and written communication skills; organizational skills and ability to motivate others . Professional demeanor and ability to remain calm and professionally diffuse difficult situations with the Customer . Skills / Aptitudes Intermediate to advance proficiency in MS Excel, Outlook, MS Word and PowerPoint . Must exhibit a high level of motivation and a sense of urgency. Experience AS degree or equivalent: BS/BA in a technical or business field highly desired . 2 or more years of Customer Service/Operations experience in Aerospace manufacturing or related industry and working knowledge of Export Compliance Regulations is required . Experience reviewing and interpreting aerospace purchase contracts and quotes.

Other:

Must be authorized to work in the U.S.

International Trade Compliance Requirements:

This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). This position requires either a US Person (as defined in applicable export regulations) or a non-US person who is eligible to obtain required export authorization. Physical Demands While performing the duties of this position, the employee is regularly required to stand, use hands and fingers to handle or feel objects. The employee frequently is required to walk, bend, stoop, kneel, or crouch and reach with hands and arms, climb or balance. The employee must occasionally lift and/or move up to 20 lbs.\ This position is considered a non-exempt position for purpose of federal wage-hour law, which means that you will be eligible for overtime pay for hours actually worked in excess of 8 hours a day or 40 hours in a given week.