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Customer Service Representative
Job
Robert Half
Carlsbad, CA (In Person)
Full-Time
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Job Description
A growing medical device company in Carlsbad is hiring a Customer Service Representative to support customer accounts, order processing, and client communication. This role is ideal for someone who enjoys helping people, solving problems, and serving as a trusted point of contact for customers. The company is looking for a professional and detail-oriented individual who can provide exceptional customer support while managing multiple priorities in a fast-paced environment.
Position ResponsibilitiesCustomer Support & Account ManagementRespond to customer inquiries via phone, email, and online channelsProcess orders, returns, and account updates accuratelyProvide shipment updates, product information, and order status communicationResearch and resolve customer concerns in a timely mannerMaintain detailed notes and records within customer management systemsAdministrative & Operational SupportCoordinate with operations, logistics, and sales teams regarding customer requestsAssist with documentation, reporting, and account maintenance activitiesSupport process improvements related to customer experience and service delivery
Position ResponsibilitiesCustomer Support & Account ManagementRespond to customer inquiries via phone, email, and online channelsProcess orders, returns, and account updates accuratelyProvide shipment updates, product information, and order status communicationResearch and resolve customer concerns in a timely mannerMaintain detailed notes and records within customer management systemsAdministrative & Operational SupportCoordinate with operations, logistics, and sales teams regarding customer requestsAssist with documentation, reporting, and account maintenance activitiesSupport process improvements related to customer experience and service delivery