Customer Service Representative

Customer Service Representative Mainfreight Inc - 3.4 Carson, CA Job Details Full-time $50,000 - $55,000 a year 14 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Parental leave Vision insurance 401(k) matching Flexible schedule Qualifications Customer communication Microsoft Excel Microsoft Outlook Employee relationship building Transportation management Continuous improvement Attention to detail Full Job Description Mainfreight is looking for a passionate and self-motivated individual who will contribute to the success and next phase of growth throughout Mainfreight Americas.

About the position:

Our team commitment and focus is service excellence, team efficiency and productivity, KPI management, assisting our customers.

• You will act as the primary point of contact for a defined group of customers, taking ownership of their service experience, while developing strong relationships along the way.
• Working closely with our branches around the country, your core operational responsibilities will be managing inbound / outbound Los Angeles LTL shipments to maximize profit while exceeding customer expectations.
• Supported by our Sales team, you will assist in developing and implementing ideas that drive ongoing improvement, while also participating in customer business reviews.

About candidate:

Great customer service is key to delighting our customers and ultimately growing our business.

• Ability to work in a fast-paced environment
• Excellent written and verbal communication skills
• Experience with Microsoft Office; MS Word, MS Excel, MS Outlook
• Excellent customer service skills and assertive, dependable personality
• Ability to maintain good working relationships with customers (external & internal), teammates, and management
• Ability to work independently and/or collaborate in a team setting
• Organized, able to multitask, and detail oriented About Mainfreight Mainfreight is a global supply chain provider with three core service offerings, transport (LTL), warehousing and international.

All our own. We add value to our diverse customer base located in our Americas, Europe, Asia and Oceania through a strong culture of constant improvement and superior performance. All backed with technology solutions to provide transparency to our customers supply chains. We are located in 26 countries with over 11,000 team members all looking to make a difference everyday. For the past 45 years our can do attitude to getting business done has seen customers leverage our three core offering to help drive efficiencies in their business. We strongly believe in letting those closest to the customer decide. This means for you as a new business specialist you have the flexibility to tailor service offering that help the customer, rather than having to get approval from management on every detail. You get to make decisions. We strongly believe in making a positive difference to the community through literacy and environmental initiatives. For more please see www.mainfreight,com Our package includes a competitive base with Team bonus structure, 401k, health benefits, and a strong company culture that allows an individual to learn from the ground up while building a long term career. Voted the Deloitte Top 200 company of the year with the top executive of the decade leading us we are growing rapidly.

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Vision insurance

Shift:

Day shift

Work Location:

In person