Call Center Agent

Call Center Agent AV Taxi Rides West Hollywood, CA Job Details Full-time $16 - $25 an hour 12 hours ago Benefits Paid training Paid time off Qualifications Computer operation Computer literacy High school diploma or GED Computer skills Full Job Description Job Overview AV Taxi Rides is seeking a Call Center Agent to support daily transportation operations by handling inbound and outbound customer calls. The ideal candidate will assist passengers with ride bookings, provide real-time trip support, and coordinate with drivers to ensure smooth service delivery. Key Responsibilities Answer inbound customer calls regarding ride bookings, pricing, and service inquiries Schedule, modify, and cancel ride reservations Provide real-time support to passengers and drivers during trips Handle basic dispatch coordination between customers and drivers Document all customer interactions accurately in the system Maintain up-to-date knowledge of service areas, routes, and company policies Ensure a high level of customer satisfaction in every interaction Requirements High school diploma or equivalent (required) Strong verbal communication and active listening skills Basic computer skills and ability to use scheduling systems Ability to multitask and remain calm under pressure Salary Range $16 - $25 per hour (based on experience and performance) Benefits Paid training Weekly or bi-weekly pay options Flexible scheduling (full-time shifts available) Employee ride discounts (if applicable) Opportunities for internal promotion (Dispatch or Operations roles) Paid time off (PTO) after probation period Performance-based bonuses