Assistant Customer Service Representative

Assistant Customer Service Representative Chico Area Recreation & Park District

• 4.4 Chico, CA Job Details Part-time $16.90
• $18.50 an hour 5 hours ago Benefits Paid training Paid time off Employee assistance program Qualifications Customer communication Driver's License Full Job Description
• Position Open Until Filled
• Join our dynamic team as an Assistant Customer Service Representative, where your enthusiasm and proactive approach will drive exceptional customer experiences!

The Assistant Customer Service Representative is assigned to the Administration Division and works under the direction of the Administrative Coordinator. This is the front-line face of CARD, providing receptionist, customer service, and clerical support. This position will respond to a high volume of requests for information on District services, policies, and procedures at a public counter, by telephone, and by email, while also performing cashiering duties and general office support. Bilingual ability in English and Spanish is desirable and may be considered an asset in serving CARD's diverse community.

Key Responsibilities:

Frontline customer service: Serving as the primary point of contact at the public counter by responding to a high volume of calls, walk-ins, and emails; and providing accurate, informative answers to questions about District programs and policies.

Registration and cashiering:

Processing program registrations, collecting payments, and assisting with related accounting functions.

Reception and triage:

Screening and directing incoming calls, recording messages, addressing customer complaints, and ensuring individuals are connected with the appropriate contact.

Who We're Looking For:

Someone who thrives in a fast-paced environment, manages frequent interruptions with ease, and can shift between tasks without missing a beat. Detail-oriented and precise, especially when handling payments, registrations, and records where accuracy is critical. A clear and professional communicator, both in person and in writing. A collaborative team player who takes initiative in identifying and resolving issues before they escalate. Organized, dependable, and committed to delivering quality service to the public and takes pride in thorough, accurate work. Flexible, adaptable, and willing to work the required schedule to meet the needs of the department and the public it serves.

Work Schedule:

Monday through Friday, 1:00pm

• 5:00pm or 2:00pm
• 6:00pm

Work Location:

CARD Community Center, 545 Vallombrosa Ave in

Chico, CA Pay:

$16.90

• $18.

50 per hour

Benefits:

Employee assistance program Paid time off Paid training Application Question(s): 1. Where did you hear about this position? (

Ex:

Instagram, Linked In, Indeed, friend, CARD's website, etc.) 2. What name do you prefer to go by? (You may share your pronouns if you wish.) 3. What is the best email address for us to use when communicating with you about this position? 4. Have you ever worked as an employee for CARD? 5. Have you ever worked as a vendor or contractor for CARD? 6. Do you have a family member who currently works for CARD? 7. Describe your customer service experience, including any roles where you handled in-person, phone, and email contact at the same time. What was the volume like? 8. Describe a time you dealt with an upset or frustrated customer. How did you handle it, and what was the outcome? 9. Are you bilingual in English and Spanish? (Yes/No) If yes, please describe your level of proficiency (e.g., conversational, fluent, able to read and write).

Work Location:

In person