CSR - Customer Service Representative

CSR - Customer Service Representative Orkin Pest Control of Northern California - 3.0 Chico, CA Job Details Full-time $19 - $21 an hour 13 hours ago Benefits Paid training Health insurance 401(k) 401(k) matching Qualifications Customer communication Teamwork Microsoft Outlook Customer service High school diploma or GED Dispatching Quality assurance Attention to detail Full Job Description At Orkin, our purpose is to help protect the world where we live, work, and play. Our Customer Service Specialists are committed to this purpose. Our Customer Service Specialists are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career! The Successful Customer Service Specialist Will . . . Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and: Contact customers to schedule and confirm service appointment Monitors reoccurring routes Manages reoccurring service intervals Prepares efficient and effective daily route plan(s) utilizing an electronic routing system and independent judgment Applies knowledge of customer needs and route managers classification to assign the appropriate route manager Communicates late arrivals to branch manager and service managers Resolves scheduling concerns that require immediate attention Monitor daily route execution and communicate with branch manager should route deviations occur Update route plans when route deviations occur Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate Schedule & communicate with Service Technicians to meet customer requirements Perform outbound calls to customers to follow-up on service received Perform outbound calls to customers regarding outstanding account balances Receive payments from past due customers Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules Reschedule unserviced accounts within 24 hours Answer inbound customer service calls with an open, friendly greeting Utilize strong listening skills and probing questions to identify the customer's concern and evaluate their needs Use strong communication skills to communicate/empathize with customers Work well within a team Participate in quality assurance processes/programs/initiatives as requested We Offer… Competitive hourly pay 401(k) plan with company match Paid vacation and sick leave Why Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers As the industry leader, we value PEOPLE, PROGRESS and

PROFESSIONALISM

The Pest Management Industry is growing - and is a recession resistant line of business

Requirements:

We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations. Experience Preferred 3 - 4 years: Scheduling or dispatch experience in a service industry a plus Less than 1 year(s): Scheduling or dispatch experience in a service industry a plus 2 year(s): Proven customer service experience 1 year(s): Proficiency in

MS Outlook, Word and Excel Skills Preferred Self-Management Communication Customer Focus Customer Service Influencing Others Problem Solving Ability Behaviors Required Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:

Devoted to a task or purpose with loyalty or integrity Motivations Preferred Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self-Starter:

Inspired to perform without outside help

Goal Completion:

Inspired to perform well by the completion of tasks

Work Remotely No Job Type:

Full-time Pay:

$19.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Health insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service:

1 year (Required)

Work Location:

In person