Contact Center Representative

Job Description Manage a high volume of inbound calls in a timely and efficient manner while consistently delivering exceptional customer service. Assist customers with scheduling appointments for airbag recalls and provide accurate dealership information. Handle approximately 30-40 inbound calls per shift, addressing inquiries related to recalls, warranties, and troubleshooting issues such as malfunctioning radio codes. Identify and document customer concerns thoroughly to create detailed and accurate cases. Provide clear and precise information, resolve cases whenever possible, or escalate to the appropriate department for further assistance. Collaborate effectively with team members to exchange feedback and support continuous growth and improvement. Manage high-volume inbound settlement calls, ensuring customer satisfaction and prompt resolution of concerns. Deliver detailed claim information and customer support while maintaining a high level of accuracy and professionalism. Demonstrate strong technical proficiency in utilizing call center systems and tools to manage interactions and customer data. Consistently meet or exceed key performance metrics, including average handle time, customer satisfaction scores, and claim resolution rates. Efficiently navigate multiple systems, screens, and software platforms to support customer needs.

Schedule Requirement:

Candidates must be available to work Monday through Friday between 6:00 AM and 5:00 PM, with shifts scheduled within this timeframe. Required Skills Call center experience Strong customer service skills Proficiency in computer navigation Ability to handle outbound communications Qualifications Ability to work both independently and collaboratively within a team environment Minimum typing speed of 35 words per minute Strong computer skills, including the ability to navigate multiple screens, applications, and systems simultaneously Previous customer service experience required Preferred Qualifications College degree preferred; equivalent work experience will be considered Strong decision-making skills with the ability to work independently with minimal supervision Automotive or dealership experience is a strong advantage but not required Experience Level Intermediate Job Type & Location This is a Contract to Hire position based out of Chino, CA. Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chino,CA.

Application Deadline This position is anticipated to close on May 29, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.