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Administrative Customer Support
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Musa Industries, Inc.
City of Industry, CA (In Person)
$58,240 Salary, Full-Time
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Job Description
Administrative Customer Support Musa Industries, Inc. City of Industry, CA Job Details Full-time $24 - $32 an hour 8 hours ago Benefits Health savings account Dental insurance 401(k) Paid time off Employee discount Qualifications Google Workspace Customer returns handling Administrative experience High school diploma or GED Attention to detail Customer support Full Job Description Position Summary Musa Industries DBA The DUA Brand is a purpose-driven manufacturer and distributor committed to delivering exceptional products and service through operational excellence. This entry-level Administrative Customer Support role serves as the first point of contact for customers while supporting internal operations, order coordination, and administrative workflows. This role is designed as a development path into an Operation Support Specialist position, where the employee will take on increased responsibility in order management, inventory coordination, reporting, and cross-functional operational support. The ideal candidate is organized, customer-focused, detail-oriented, and eager to grow into broader operational responsibilities. Essential Duties and Responsibilities Customer Support & Communication
- Respond to customer inquiries via email, phone, and messaging platforms.
- Provide order status updates, shipping information, and basic product support.
- Assist with returns, replacements, and issue resolution.
- Escalate complex customer concerns to appropriate departments.
- Maintain a professional and service-oriented customer experience. Order & Administrative Support
- Enter, process, and track customer orders in company systems.
- Maintain accurate records of orders, customer information, and transactions.
- Support data entry and administrative tasks related to operations.
- Verify order accuracy before fulfillment processing.
- Assist with documentation and internal reporting tasks. Operations Coordination Support
- Communicate with warehouse and fulfillment teams regarding order flow.
- Support inventory availability checks and order updates.
- Assist with shipping coordination and tracking updates.
- Help resolve operational bottlenecks by routing issues appropriately. Systems & Data Entry
- Maintain accuracy in ERP, order management, or CRM systems.
- Update customer and order records in real time.
- Assist with basic reporting and spreadsheet tracking.
- Ensure data integrity across operational platforms. Process Support & Improvement
- Follow established SOPs for order handling and customer service.
- Identify recurring issues and report trends to leadership.
- Support continuous improvement initiatives.
- Assist with special projects as assigned. Qualifications
- High school diploma or equivalent required.
- 0-2 years of customer service, administrative, retail, or operations experience preferred.
- Strong communication and interpersonal skills.
- High attention to detail and accuracy in data entry.
- Comfortable working in fast-paced, multi-tasking environment.
- Basic proficiency in Microsoft Office or Google Workspace.
- Experience with order systems, CRM, or ERP tools a plus