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Customer Service (Bilingual English/Chinese)

Job

Mega Logistic Inc.

City of Industry, CA (In Person)

$43,680 Salary, Full-Time

Posted 6 days ago (Updated 3 days ago) • Actively hiring

Expires 8/11/2026

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Job Description

Customer Service (Bilingual English/Chinese) Mega Logistic Inc.
  • 1.
0 City of Industry, CA Job Details Full-time From $21 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Paid sick time Qualifications Bilingual Microsoft Word Mandarin Microsoft Excel Customer relationship building Phone communication Customer service Word embeddings Logistics English Client relationship development Microsoft Office Bachelor's degree Customer engagement Data entry Typing Chinese Quality data entry Help desk Client interaction via phone calls Customer data entry Full Job Description Mega Logistic Inc, megalogisticinc.com , is looking for full time Customer Service Representative who is motivated, self-driven, and experienced in the logistics field to be part of a progressive and highly successful team. Responsibilities include but are not limited to:
  • Deliver exceptional customer service and sales support via phone, email, and online chat
  • Receive and answer customer inquiries and concerns, including requests for quotes, services, rates, billing, issue resolution, and general information.
  • Liaise with individuals in other departments (e.g. Warehouse, Shipping, and Accounting) as necessary to better serve customers;
  • Accurate data entry
  • Help process, print orders/labels/BOLS for shipments
  • Follow up with accounts for past due invoices
  • Processing requests for inbound/outbound services
  • Establishing and maintaining customer's files
  • Additional duties assigned by Manager Required competencies:
  • Have excellent listening and communication skills
  • Experience in Microsoft Word and Excel
  • Bachelor's Degree
  • 5+ years in customer service, help desk or call center experience.
  • Type 50+ words per minute
  • Have the ability to clearly speak and be understood on the phone
  • Demonstrate the ability to multi-task skills to enter accurate data and type while speaking with customers
  • Remain calm and able to work under pressure when busy and help other team members
  • Self-manage daily tasks and workload
  • Show a high level of personal organizational skills
  • Establish, develop and maintain positive customer relationships.
  • Coordinate effort with warehouse and accounting departments.
  • Must speak fluently in Mandarin Chinese and must know how to read and write in Chinese.
Benefits:
Our competitive salary, medical insurance, paid sick time, 401k, and paid vacation.
Job Type:
Full-time Pay:
From $21.00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off
Experience:
Customer service: 3 years (Required)
Language:
Mandarin (Required) Ability to
Commute:
City of Industry, CA 91789 (Required) Ability to
Relocate:
City of Industry, CA 91789: Relocate before starting work (Required)
Work Location:
In person