Dealership Service Writer & Advisor

Dealership Service Writer & Advisor Puente Hills Hyundai - 2.0 City of Industry, CA Job Details Full-time $54,000 - $120,500 a year 21 hours ago Benefits Health insurance 401(k) Paid time off Employee discount Qualifications Customer communication High school diploma or GED Driver's License Experience working in the automotive repair industry Full Job Description Service Writer & Advisor at Hyundai Dealership located in City of Industry, CA Seeking an experienced writer/advisor to join our team.

Employment Type:

Full-time position with benefits package (medical/dental/401(k))

Work Environment:

Family-oriented with a focus on high service volume and a loyal customer base

Location:

City of Industry, CA, fostering a fun atmosphere

Compensation:

$54,000 - $120,500 yearly

Responsibilities:

Ensure that the Customer Service Index (CSI) rating meets the expectations set by the dealership service manager Guide customers through the complete service experience, from the service drive to vehicle handover Coordinate appointment scheduling and deliver accurate service estimates Provide education to customers on the importance of vehicle care and maintenance, following manufacturer guidelines Clearly communicate repair and maintenance timelines to customers Keep customers updated on any changes in estimates or pick-up times through progress calls or emails Accurately record repair and maintenance updates on approved repair orders Effectively address and resolve customer inquiries and concerns Build strong, positive relationships with customers to encourage repeat and referral business Collaborate with managers to achieve daily performance metrics Maintain consistent penetration levels for both Customer Pay (CP) and Warranty services

Qualifications:

Possess a high school diploma or GED equivalent At least six months of work/training experience in the automotive industry or a closely related field Knowledgeable about newer vehicle technologies Outstanding customer service abilities Analytical and adept at multitasking Work independently and with minimal supervision Positive attitude and team-oriented Remarkable written and verbal communication skills Substantial and consistent work record Valid driver's license and a clean driving record Professional attitude and behavior Mobile applications and software user interface with existing solutions are a plus About Company Located in City of Industry, California , Puente Hills Hyundai is a full-service Hyundai dealership dedicated to providing an exceptional automotive experience for drivers throughout Los Angeles County. We offer a wide selection of new Hyundai models, certified pre-owned, and quality used vehicles , along with professional service, maintenance, and genuine Hyundai parts . As a family-owned, team-focused dealership , we prioritize employee satisfaction and growth. Our staff enjoys competitive pay, commissions and bonuses for sales roles, health benefits, 401(k), paid time off, and employee discounts , all within a supportive, collaborative, and fast-paced environment . At Puente Hills Hyundai, we believe that happy employees create happy customers, and we provide opportunities for team members to learn, grow, and build a rewarding career in the automotive industry.