Customer Service Representative

Customer Service Representative PriorityWorkforce Compton, CA Job Details Full-time $26 - $27 an hour 8 hours ago Benefits Health insurance Dental insurance Vision insurance Qualifications Spanish Freight documentation management Client inquiry handling English Order shipping Shipping and receiving inventory management Faxing Transportation documentation for distribution operations

Full Job Description Position Summary:

The CSR will assist customers with inquiries, resolving issues, and ensuring customer satisfaction, while also emphasizing skills like communication, problem-solving and empathy.

Essential Duties and Responsibilities:

• Answer emails regarding orders and container status
• Will manage more than one account
• Understand of SOP for each project
• Resolving day-to-day issues and customer concerns
• Daily and constant communication with customers
• Communication with drivers on ETAs for delivery to be reported to the customer.
• Receive documentation of inbound containers
• Preparation of Bill of Lading BOL, tally sheets
• Create BOL's for next day pickup or delivery arranging with the carrier
• Print and prepare packing list and pallet labels
• Assist and receive all bonded documents for Bonded warehouse
• Receive and print orders, tally sheets, pallet labels for bonded shipments following compliance procedures
• Update 3PL with in bound tally sheets and outbound orders
• Set up appointments for customer drop-off or pickup
• Confirm all deliveries and confirm with the customer
• Verify that containers are available to be received
• Create receipts on 3PL orders
• Take pictures and upload images and documents on 3PL when needed
• Run inventory reports to some customers every 15th and 30th of the month
• Provide tracking report as needed to customer daily by the end of the day
• Inbound/Outbound reports to customers as needed
• Schedule outbound upon customer request
• Work closely with the warehouse and our supervisor or lead on instructions per customer
• Update casting with what got devanned

Physical Demands:

Frequently required to stand, walk, kneel, and use hands/arms for handling, gripping, and reaching Frequent lifting, pulling, pushing, and moving of 30+ pounds Regular use of office equipment including copier, scanner, fax machine, phone, and computer Occasionally required to sit Must have close, distance, color, and peripheral vision, including the ability to adjust focus Must have normal/average hearing abilities Reasonable accommodations may be provided for individuals with disabilities to perform essential job functions

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to cold or heat weather conditions; the noise level in the work environment is usually moderate.

Pay:

$26.00 - $27.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

3PL system: 1 year (Required) Bill of lading: 1 year (Required)

Language:

Spanish/English (Required)

Work Location:

In person