Customer Service Dispatcher

Customer Service Dispatcher Barrett Business Services - 3.4 Costa Mesa, CA Job Details Full-time $47,000 - $55,000 a year 1 hour ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Professional development assistance Life insurance Qualifications Teamwork Microsoft Excel Microsoft Outlook Interpersonal skills Phone communication Word embeddings High school diploma or GED Dispatching Attention to detail Client interaction via phone calls

Full Job Description Job Category:

Full Time/Direct Hire Compensation:

$47,000 -$55,000/DOE includes a generous Benefits package & Growth BBSI has partnered with a well-established Commercial Security Systems & Surveillance company serving clients from the Central Coast through Southern California. Known for delivering best-in-class service , this organization is growing—and looking for a detail-driven, customer-focused Service Dispatcher to join their team. If you thrive in a fast-paced environment, love coordinating moving parts, and take pride in delivering exceptional service— this is your opportunity.

Essential Duties:

Coordinate and dispatch service technicians efficiently via phone and email Serve as the key liaison between customers, clients, and field technicians Schedule, track, and close service tickets with accuracy Troubleshoot basic alarm system issues (arming/disarming/functionality) Help resolve customer concerns with professionalism and care Maintain organized workflows and ensure seamless communication Enter and manage service data in internal systems Support reporting, documentation, and daily operations Ensure every customer interaction reflects top-tier service excellence

Requirments:

3 years of Dispatch and Customer Service in the service industry Strong communication skills—both written and verbal Highly organized with strong attention to detail Ability to multitask and stay composed in a fast-paced environment Team-oriented mindset with a proactive, problem-solving approach Proficient using Microsoft Office (Word, Excel, Outlook) Professional phone presence and strong interpersonal skills High School Diploma or equivalent Clear Background to obtain or maintain California Alarm Company Employee registration (BSIS)

Benefits:

Employer-paid medical benefits Paid vacation Paid holidays 401K with employer contribution Pre-tax and post-tax benefit packages Great Company culture , and fun team-building events! Why You'll Love This Role Be part of a respected, growing company in a high-demand industry Work with a supportive team that values communication and collaboration Gain exposure to cutting-edge security and surveillance systems Competitive pay + comprehensive benefits package Opportunity to grow your career in operations, service, or technical support For immediate consideration call or text

JP 909-921-8569

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California applicants:

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Indie Pay:

$47,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance Application Question(s): How many years of experience do you have dispatching ALARM service technicians ?

Work Location:

In person