Customer Service Specialist I

Customer Service Specialist I#26-16969 $22 - $25/hour Costa Mesa, CA All On-site Job Description Day Shift Our Client, a Healthcare company, is looking for a Customer Service Specialist I for their Costa Mesa, CA location.

Responsibilities:

The Customer Service Specialist serves our patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, they function as a liaison and ensures a high value and personalized experience.

Requirements:

Required Skills & Experience:

One (1) - three (3) years of customer service experience.

Required Education:

High School Diploma or equivalent. Required Radiology Appointment Scheduling Customer Service Phone Call Handling Additional Pre-Certification Processes Data Utilization Technology Usage s: English( Speak, Read, Write ) Job Knowledge, Skills, And Competencies Diversity Interpersonal Skills Job Knowledge Oral/Written Communication Technology & Equipment Skills Organization Behavioral Competencies Business acumen Customer satisfaction Innovation Trust & accountability Required (Please highlight these on resume):

MUST HAVE

2+ years DIRECT radiology diagnostic testing scheduling experience - e.g. mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine. Health insurance verification knowledge

PREFERRED

Epic EMR experience.