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Job Description
Logistics Customer Service Rep-Hiring Now! 838084 Crystal City , CA 90220
Posted:
06/10/2026
Job Category:
Customer Service Job Number:
838084
Pay Rate:
$22 per hour
Job Description Pay:
$22
Hours:
8:30am-5pm
Temp-Hire Start Date:
ASAP Logistics Customer Service Representative - 3PL Logistics Position Summary We are seeking a dependable and detail-oriented Customer Service Representative to support one of our clients largest customer accounts within a third-party logistics (3PL) operation. This is an office-based position that serves as the primary liaison between our customer and internal teams, ensuring orders are processed accurately and efficiently. This role involves a high volume of order entry, documentation, data management, and customer communication. The ideal candidate is comfortable with repetitive tasks, highly organized, and committed to providing exceptional customer service. We are looking for someone who is reliable, dedicated, and interested in building a long-term career with opportunities for growth.
Please note:
This is not a warehouse position. All duties are performed in an office environment. Key Responsibilities Customer Account Management Serve as the primary point of contact for a key customer account. Build and maintain strong customer relationships through professional communication and responsive service. Respond to customer inquiries regarding inventory, order status, shipping information, and order modifications. Notify customers of any delays, shortages, or changes affecting their orders. Order Processing & Documentation Accurately enter and process inbound receipts and outbound customer orders through the Warehouse Management System (WMS). Review customer orders for accuracy and completeness. Generate, review, and maintain shipping, receiving, and inventory documentation. Ensure all customer records and transactions are accurately documented and maintained. Data Entry & Administrative Support Perform high-volume data entry with a strong focus on accuracy and attention to detail. Update and maintain customer information, order records, and inventory data within company systems. Prepare reports and spreadsheets as needed. Follow established procedures and workflows to ensure consistency and compliance. Issue Resolution & Coordination Investigate and resolve order discrepancies, shipment issues, and customer concerns. Coordinate with warehouse, transportation, and operations teams to ensure timely order fulfillment. Collaborate with warehouse personnel to verify inventory levels and process returns when necessary. Escalate issues as needed while maintaining proactive communication with customers. Qualifications High school diploma or equivalent required. 1-3 years of experience in customer service, logistics, order processing, administrative support, or a warehouse support environment preferred. Strong computer skills, including Microsoft Office (Outlook, Excel, and Word). Experience working with Warehouse Management Systems (WMS) or inventory management software is a plus. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Ability to manage repetitive tasks while maintaining accuracy and productivity. Ability to multitask and prioritize responsibilities in a fast-paced environment. What We're Looking For Dependable and punctual with a strong work ethic. Committed to delivering excellent customer service. Comfortable performing repetitive administrative tasks with consistency and accuracy. Self-motivated and accountable. Positive attitude and team-oriented mindset. Eager to learn, develop new skills, and grow within the organization. Looking for a long-term career opportunity rather than just a job. Growth Opportunity We value employees who demonstrate commitment, reliability, and strong performance. This position offers opportunities for advancement within customer service, account management, logistics, and operations as the company continues to grow. #we'rehiringnow Let our local Helpmates recruiters help you reach your career goals. At Helpmates, we do the hard work and don't stop until you're hired! We specialize in connecting job seekers with opportunities that fit their skills and career goals. Whether you're looking to grow in your current field or explore a new path, we're here to help you every step of the way.
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Equal Opportunity Employer:
Helpmates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Helpmates will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.
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