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Customer Service Representative — Wise Owl Cooling & Heating
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Wise Owl Cooling & Heating
Dana Point, CA (In Person)
$45,760 Salary, Full-Time
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Job Description
Customer Service Representative — Wise Owl Cooling & Heating Wise Owl Cooling & Heating Capistrano Beach, CA Job Details Full-time $20 - $24 an hour 2 days ago Benefits Paid training Health insurance 401(k) Paid time off On-the-job training 401(k) matching Professional development assistance Qualifications Customer service Attention to detail Organizational skills Phone etiquette Full Job Description Join the best HVAC crew in South Orange County! For 25+ years, Wise Owl Cooling & Heating (formerly South County Air) has kept South Orange County homes comfortable. We're a tight-knit, locally owned team that takes pride in doing things the right way, no high-pressure sales, no dispatch fees, no nonsense. Just honest, premium service from people who actually care. We're hiring a Customer Service Representative to join our office in Capistrano Beach. If you love helping people, thrive on staying organized, and want to be the friendly voice that South OC homeowners trust, we'd love to meet you. What you'll do You'll be the first voice our customers hear and the heartbeat of our daily operations: Answer inbound calls with warmth, confidence, and a smile Schedule service appointments and dispatch our techs efficiently Follow up with customers after every visit to make sure they had a 5-star experience Promote our maintenance membership program and book recurring service visits Coordinate with our technicians, installers, and project manager to keep the day running smoothly Keep customer records and our CRM accurate and up to date What we're looking for Previous experience in HVAC, plumbing, electrical, or another home services trade strongly preferred Excellent phone presence: clear, friendly, and confident Strong organizational skills and sharp attention to detail Comfortable with scheduling software and CRMs A positive, team-first attitude, we like each other and it shows Reliable, on-time, and committed to doing things the right way What you'll get $20-$24/hour, based on experience Monday-Friday, 8am-5pm — your evenings and weekends are yours A modern in-office role minutes from the beach in Capistrano Beach A tight-knit, supportive crew that treats you like family Stable, year-round work with a 25-year-old company that isn't going anywhere Real opportunities to grow as Wise Owl grows toward our next chapter