Bilingual (Mandarin) Customer Support

Bilingual (Mandarin) Customer Support Rollingtrans El Monte, CA Job Details Full-time $20.00 - $22.50 an hour 5 hours ago Benefits Health insurance Paid time off Qualifications Mandarin Record keeping Microsoft Excel Microsoft Outlook Phone communication Inventory management Greeting customers English Administrative experience Client invoicing Data entry Organizational skills Order placement Clerical experience Appointment scheduling Guest services Document management Cross-functional collaboration Communication skills Entry level Cross-functional communication File organization Office experience Client interaction via phone calls Full Job Description Overview The Bilingual Administrative Assistant provides comprehensive administrative, clerical, and linguistic support to ensure the efficient operation of the office, acting as a crucial communication link between English-speaking and Mandarin-speaking staff, clients, and external stakeholders. Responsibilities Greet and welcome visitors, clients, and employees in a courteous and professional manner. Answer, screen, and forward incoming phone calls in both English and Mandarin. Schedule appointments and maintain calendars for staff members regarding the assigned client support area. Perform clerical duties such as filing, data entry, and maintaining accurate records.

Document Management:

Maintain highly organized electronic and physical filing systems, ensuring quick retrieval of project-related and general office documents. Respond to inquiries and provide information regarding services, policies, and procedures. Assist with administrative tasks as needed, including correspondence and document preparation. Manage and organize incoming and outgoing mail and packages. Maintain office supplies inventory and place orders when necessary. Coordinate with other departments to ensure smooth communication and workflow. Assist with billing and invoicing, as needed.

Project Documentation :

Assist the Project Manager or team with gathering, compiling, and formatting project-related documents, reports, and updates.

Information Gathering :

Facilitate communication by reaching out to Mandarin-speaking vendors, clients, or internal departments to collect necessary administrative information. Experience Proven experience in a receptionist , customer service or clerical role is preferred. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general office equipment. Ability to multitask and work in a fast-paced environment. Excellent organizational skills with attention to detail. Ability to communicate effectively in both English and Mandarin is essential. Previous experience in an office environment is desirable.

Proactivity:

Self-motivated and resourceful, with a willingness to take ownership of tasks and help streamline administrative workflows. Join us as we strive to provide outstanding service while fostering a collaborative work atmosphere. Your contributions as a Bilingual Receptionist will be valued as we work together towards our goals.

Job Type:

Full-time Pay:

$20.00 - $22.50 per hour

Benefits:

Health insurance Paid time off People with a criminal record are encouraged to apply Ability to

Relocate:

El Monte, CA 91731: Relocate before starting work (Required)

Work Location:

In person