Customer Service Representative

Customer Service Representative Image360 South Bay El Segundo, CA Job Details $18 - $22 an hour 17 hours ago Qualifications Research Full Job Description We are looking to hire a Customer Service Representative in El Segundo, CA You will be responsible for a diverse range of administrative tasks related to business development and client assistance at the Center in El Segundo, CA, including the following: Utilize expertise and abilities to organize the sales team and ensure effective support for local marketing endeavors. Guarantee all departments are equipped with essential resources such as tools, equipment, literature, and marketing assistance to boost the center's sales volume. Act as a crucial communication channel between the sales team and production team. Address the requirements of clients and potential clients whenever necessary. This role plays a vital part in facilitating the Center's growth and success.

Compensation:

$18 - $22 hourly

Responsibilities:

Handle customer inquiries, requests, and complaints in a polite and professional manner Follow established company policies and procedures when responding to customer inquiries and requests Enter customer information into company databases accurately and promptly Resolve customer issues effectively and efficiently Research and prepare customer service reports as needed Attend the daily Work In Progress (WIP) meetings Serve as liaison to keep Production informed of upcoming work in the sales pipeline, and inform the sales team of any hiccups that may negatively impact the client relationship Assist production with installation schedules, deliveries, or client pick-up communications

Qualifications:

Possesses strong interpersonal skills and can easily build rapport with customers through phone calls or emails Highly organized and able to help others achieve the same Adept at staying calm in challenging situations Has the capacity to multitask and manage different tasks while maintaining focus and changing priorities as needed Demonstrates a high level of accountability and willingness to make decisions, take initiative, and learn from mistakes Technologically proficient in MS Word, Excel, and CRM software, as well as possessing the ability to acquire knowledge of the company's POS system quickly A team player who is capable of performing their duties with exceptional results About Company At Image360 South Bay, we distinguish ourselves as an industry leader who provides creative and effective custom sign and graphics solutions. But we're more than just a one-stop sign shop. We work with clients from project inception to installation and prioritize collaboration and consultation throughout the entire process. From business signs to office signs, our sign company's expert teams focus on delivering superior-quality graphics and displays while ensuring we meet clients' time frames and budgets.