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Customer Service Specialist & Sales Representative

Job

Air China Limited

El Segundo, CA (In Person)

$50,960 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/18/2026

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Job Description

Customer Service Specialist & Sales Representative Air China Limited - 3.8 El Segundo, CA Job Details Full-time From $23 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Opportunities for advancement Qualifications Mandarin Teamwork Sales English Bachelor's degree Attention to detail Productivity software Chinese AI Cross-functional collaboration Cross-functional communication Full Job Description Sales Representative & Customer Service Represetative A.
Position:
Sales Representative l
Location:
909 N Pacific Coast Highway, Ste 650, El Segundo, CA 90245 l
Job Type:
Full-time l Start from $26/HR B.
Job Description/Responsibilities:
Your expected pay rate starts from $26.00/hour . Actual pay rate will be determined based on individual's skills, experience and other relevant qualifications. 1. Sales Development l Prospect and develop new business opportunities for passenger services l Promote airline products and support local market growth 2. Sales Data l Monitor and consolidate sales data on a regular basis l Prepare sales reports and conduct basic analysis to support business decisions 3. Coordination l Coordinate with internal teams on pre-sales, contract processing, and post-sales activities l Ensure smooth communication and execution across departments 4. Relationship Management l Maintain strong relationships with partners across all sales channels l Support ongoing collaboration with travel agencies and corporate clients 5. Product Support l Assist with product development initiatives and market research l Support product optimization based on customer needs and market trends C.
Qualifications:
l Bachelor's degree or above preferred, preferably in Business, Marketing, or related fields. l Previous experience in the airline, travel, or hospitality industry is preferred. l Strong verbal and written communication skills in both English and Chinese are required. l Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and mainstream AI tools or Skillls. l Strong interpersonal skills with a customer-service-oriented mindset. l Detail-oriented, adaptable, and capable of solving problems in a fast-paced environment. l Team player with strong organizational and communication skills. l Must be legally authorized to work in the United States without current or future visa sponsorship. D.
Benefits:
l Competitive compensation and performance-based bonus l 100% company-paid medical, dental, and vision insurance l Voluntary life, critical illness, and accidental insurance. l 401(k) retirement plan l Air travel benefits l Paid vacation, holidays, and sick leave l Career development and advancement opportunities E.
To apply:
Please send your resumes to •
AIR CHINA LIMITED
is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment. 中国国际航空公司北美地区总部 诚聘客运销售代表 A. 职位: 客运营销代表
  • 工作类型: 全职
  • 工作地点: 909 N Pacific Coast Highway, Ste 650, El Segundo, CA 90245 B.
工作内容及职责: 您的预期薪资将从$26.00/小时起。实际薪资将根据个人技能、工作经验及其他相关资历综合确定。 1. 销售拓展 l 开发并拓展客运销售业务,挖掘潜在客户及市场机会 l 推广公司航线及产品,支持本地市场业务增长 2. 销售数据 l 定期监控并整理销售数据 l 制作销售报表,并开展基础数据分析以支持业务决策 3. 内部协调 l 协调各相关部门开展售前、合同及售后支持工作 l 确保各环节沟通顺畅、执行高效 4. 客户与渠道管理 l 维护各销售渠道合作伙伴关系 l 支持旅行社、企业客户等渠道的持续合作与业务拓展 5. 产品支持 l 协助开展产品开发及市场调研工作 l 根据客户需求及市场变化,支持产品优化与调整 C. 岗位要求: l 本科及以上学历,市场营销、工商管理等相关专业优先。 l 有航空、旅游或相关行业工作经验者优先。 l 具备良好的中英文听说读写能力。 l 熟练使用 Office 办公软件(Word、Excel、PowerPoint)以及主流的 AI 工具或技能。 l 具有良好的沟通协调能力及客户服务意识。 l 工作细致认真,适应能力强,具备一定的问题解决能力。 l 具有良好的团队合作精神。 l 合法拥有在美国工作的身份,无需公司提供当前或未来的签证支持。 D. 员工福利: l 有竞争力的薪资及绩效奖金 l 100% 公司承担医疗保险 l 人寿、重大疾病及重大事故的自愿险 l 401(k)退休计划 l 员工免折机票福利 l 带薪年假、节假日及病假 l 良好的职业发展机会 E. 申请: 请发送简历至 Customer Service Representative A.
Position:
Customer Service Specialist
    Job Type:
    Full-time
    • Start at $23/HR
    Location:
    El Segundo, CA B.
    Job Description/Responsibilities:
    • Provide professional ticketing support to corporate clients and key agents via phone and email, accurately identifying customer needs and uncovering business growth opportunities.
    • Analyze sales, customer behavior, and campaign performance data to identify growth opportunities, customer insights, and conversion barriers; transform insights into marketing initiatives and optimization plans.
    • Monitor and evaluate the effectiveness of marketing campaigns, promotions; prepare regular performance reports, dashboards, and presentation materials for management review.
    C.
    Job Requirements:
    • Bachelors' degree or above; fluency in both English and Mandarin (spoken and written) is required.
    • Strong marketing mindset with solid analytical skills; able to connect data insights to business growth, campaign optimization, and revenue impact.
    • Proficient in using analytical and productivity tools (including but not limited to Microsoft Office, data analysis tools, and AI-powered productivity solutions) to conduct analysis, identify opportunities, and develop marketing strategies.
    • Strong communication, collaboration, and management skills, with the ability to work cross-functionally in a fast-paced environment.
    • Detail-oriented, proactive, and capable of multitasking while maintaining high standards of execution.
    • Prior experience in customer service, marketing, market analysis, sales support, or related fields is a plus.
    • Legally eligible to work in the United States without future sponsorship.
    D.
    Employee Benefits:
    • Competitive salary and bonus, career advancement.
    • 100% company paid medical,dental, vision insurance.
    • Voluntary life, critical illness, and accidental insurance.
    • 401k options
    • Travel benefits
    • Paid vacation, paid holidays & sick leaves E.
    Application Process:
    Please send your resumes to F.
    Interview Considerations:
    Qualified candidates will be invited to participate in interviews and written assessments in both English and Mandarin to evaluate language proficiency and role fit. •
    AIR CHINA LIMITED
    is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment. 中国国际航空公司北美地区总部 诚聘客运营销服务专员(全职) A. 职位: 客运营销服务专员
    • 工作类型: 全职
    • 预期薪资:$23/小时起
    • 工作地点: El Segundo, CA B. 工作内容及职责:
    • 通过电话及电子邮件为企业客户及重点代理提供专业票务支持。精准识别客户需求并挖掘业务增长机会。
    • 对销售数据进行分析,识别营销机会、客户痛点及潜在增长空间,并将数据洞察转化为可执行的营销活动及服务优化建议。
    • 监控并评估营销活动及促销方案的执行效果,定期制作绩效报告、数据看板及汇报材料,为决策提供数据支持。 C. 岗位要求:
    • 本科或以上学历,中英文听说读写熟练。
    • 具备较强的营销思维和数据分析能力,能够将数据分析结果与业务成果有效结合。
    • 具备良好的沟通协调能力,进行跨部门联动。
    • 独立并熟练使用各项工具(包括但不限于Office办公软件,AI办公资源) 完成数据分析,寻找销售机会,制定销售策略,完成各项对客及内部报告。
    • 能够适应快节奏、高要求的工作环境,保持专业度与稳定性。具备较强责任信及上进心。
    • 具备客服、营销、市场或相关工作经验者优先。
    • 具备美国合法工作资格,无需雇主提供担保。 D. 员工福利:
    • 带薪假期、节假日及病假;
    • 公司承担100%的医疗、牙齿、眼睛保险;
    • 定期人寿、重大疾病及重大事故的自愿险;
    • 401k;
    • 免折机票福利;
    • 优厚的工资待遇、职业培训以及广阔的职业发展空间。 E.
    申请方式: 发送简历至 F. 面试注意事项: 合格的申请者将会进行英语和中文面试及笔试,这是展示您语言能力和适合该岗位的机会。
    Job Type:
    Full-time Pay:
    From $23.00 per hour
    Benefits:
    401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Which position are you interested in? Will you need now or in the future, any immigration related support or sponsorship from Air China in order to begin or continue employment? This includes support (such as
    J-1, F-1
    CPT or OPT), visa sponsorship for employment (H-1B, H-1B1, E-3, O-1, or TN), and any EAD holders that will need longer term employment authorization (temporary work visa or permanent residency)?
    Language:
    Chinese (Preferred) Ability to
    Commute:
    El Segundo, CA 90245 (Required) Ability to
    Relocate:
    El Segundo, CA 90245: Relocate before starting work (Required)
    Work Location:
    In person