Services/Support Coordinator

Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities Order processing of inbound and outbound equipment; including physical verification of asset, data entry into multiple databases and systems, and coordination with multiple local and remote Keysight teams. Requesting calibration service and repair quotations from external suppliers. Create shipping documentation and physically move assets up to 20 pounds. Responsible for tracking and reporting order status as equipment moves through multiple processes. Requesting purchase orders. Coordinating supplier service at customer facility. Provide customers with service reports and respond to customer inquiries. Interface directly with customers and external suppliers. Determine and develop approaches to administrative services and support assignments and processes. Quality inspection of instruments and documents provided to customer. Qualifications Associate degree or equivalent; 3 or more years related experience or a combination of education and experience. Must have direct customer support/interface skills and experience. Demonstration of excellent communication with customers and teamwork skills. Ability to work independently with minimal direction from management. High attention to detail. Solid working knowledge of Windows, Excel, Word, SharePoint, TEAMs and Outlook. Experience with database tracking and management systems. Ability to create routine reports. Ability to manage schedules, prioritize and multi-task. Flexibility to work overtime during the work week or weekend as production requires. Requires complete understanding of general and technical aspects of job.

Salary Range:

MIN $53,000.00- $89,000.00 #LI-MO1 Careers Privacy Statement •Keysight is an Equal Opportunity Employer.•

Qualifications:

Associate degree or equivalent; 3 or more years related experience or a combination of education and experience. Must have direct customer support/interface skills and experience. Demonstration of excellent communication with customers and teamwork skills. Ability to work independently with minimal direction from management. High attention to detail. Solid working knowledge of Windows, Excel, Word, SharePoint, TEAMs and Outlook. Experience with database tracking and management systems. Ability to create routine reports. Ability to manage schedules, prioritize and multi-task. Flexibility to work overtime during the work week or weekend as production requires. Requires complete understanding of general and technical aspects of job.

Salary Range:

MIN $53,000.00- $89,000.00 #LI-MO1 Careers Privacy Statement •Keysight is an Equal Opportunity Employer.•