Verita El Segundo CA Call Center Team Lead Bilingual (ONSITE ROLE)

Home Verita El Segundo CA Call Center Team Lead Bilingual (ONSITE ROLE) Call Center & Customer Service $ 25•$ 26 / Hour location_on El Segundo, California acute Contract/Temporary favorite_border

JOB ON CANDIDATE PORTAL

COPY LINK link Onsite Position•El Segundo, CA

Pay:

$25.00 to 26.00 per hour | Full‑time | Adecco is partnering with Verita Global to hire a Bilingual (Spanish) Team Lead•Customer Service to support a high‑volume, detail‑driven call center operation in El Segundo, CA. This is not a traditional call center leadership role. You'll lead a team supportingplex, often sensitive inquiries tied to legal and claims‑related processes w accuracy,pliance, andmunication are critical. What You'll Do Lead, coach, and support a team of Customer Service Representatives in a fast‑paced environment Provide real‑time support and escalation handling forplex or sensitive customer inquiries (English & Spanish) Monitor team performance to ensure high standards in quality, accuracy, and productivity Deliver ongoing coaching and feedback based on call monitoring, QA insights, and performance metrics Partner with Quality Analysts and leadership to identify trends and drive continuous improvement Ensure adnce topany policies, procedures, andpliance requirements Support onboarding and development of new team members Serve as a key liaison between leadership, QA, and frontline staff What We're Looking For Fluent in Spanish and English (required•verbal and written) 3+ years of customer service experience in a call center or similar environment 1-2 years of leadership or supervisory experience (Team Lead, Supervisor, or equivalent) Strong coaching and performance management skills Ability to handle escalations and navigateplex customer situations Excellentmunication skills with the ability to adapt messaging to different audiences Strong attention to detail andmitment to accuracy Comfortable working in a structured, high‑volume, performance‑driven environment Proficient in navigating multiple systems and tools Work Environment Onsite role in El Segundo, CA High‑volume, structured call center environment

Schedule:

Monday-Friday, 8:00 AM•5:00 PM PST Hands‑on leadership presence required for real‑time support and team oversight What Sets This Role Apart Lead within a highplexity, professional services environment Direct impact on quality,pliance, and customer experience Collaborate closely with QA and leadership to drive performance oues Visibility and opportunity for long‑term growth ✅ Preferred (Nice to Have) Experience in legal, claims, financial services, or highly regulated environments Experience managing bilingual teams or supporting diverse customer populations

Pay Details:

$25.00 to $26.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program,muter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay w applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to adecco/en-us/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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