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Customer Service Representative
Job
Robert Half
Encinitas, CA (In Person)
Full-Time
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Job Description
We're partnering with a growing consumer products company that's expanding its Customer Experience team. As a Customer Service Representative, you'll become a trusted resource for customers by providing timely support, resolving questions, and ensuring every interaction leaves a positive impression. This is an excellent opportunity for someone who enjoys working with people, thrives in a collaborative environment, and takes pride in delivering exceptional service.
ResponsibilitiesCustomer SupportRespond to inbound phone calls, emails, and online customer inquiriesAssist customers with orders, product information, returns, and account updatesResolve customer concerns professionally and efficientlyEscalate complex issues to the appropriate internal departmentsMaintain a high level of customer satisfaction through proactive communicationAdministrative ResponsibilitiesUpdate customer records within CRM softwareProcess orders, returns, and service requestsTrack customer interactions and maintain accurate documentationAssist with special projects and reporting as needed
ResponsibilitiesCustomer SupportRespond to inbound phone calls, emails, and online customer inquiriesAssist customers with orders, product information, returns, and account updatesResolve customer concerns professionally and efficientlyEscalate complex issues to the appropriate internal departmentsMaintain a high level of customer satisfaction through proactive communicationAdministrative ResponsibilitiesUpdate customer records within CRM softwareProcess orders, returns, and service requestsTrack customer interactions and maintain accurate documentationAssist with special projects and reporting as needed