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Customer Service Representative
Job
Priority Care Center
Eureka, CA (In Person)
$49,712 Salary, Full-Time
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Job Description
This position is a pivotal member of the care team, providing front line support for the Priority Care Center, for patients accessing services and the other member of the care delivery team, as well as providing direct outreach to members/patients who need additional supports. Responsibilities Providing front line customer service in person, answering incoming calls and emails Registering patients, scheduling appointments, ensuring new patient packets are completed by patient, confirming patient appointments, verifying insurance eligibility. Process incoming referrals, confirming completeness and notifying referring providers if incomplete, phoning patients to schedule, and notifying referring physicians when patients have declined the services. Encouraging patients to enroll in the patient portal, answering patient questions, promoting the portal services, etc. Maintaining neat and orderly appearance of the lobby/reception area and kitchen, ensuring supplies are well stocked, ordered via Kanban as necessary. Managing incoming electronic fax queue for Priority Care Center and moving documents to ecw folder, filing/routing documents, per protocol. Community Health Worker responsibilities Providing support to patients as needed within scope of responsibilities in order to help them obtain the services they may need using motivational interviewing skills Doing home visits, hospital visits and visit accompaniment as needed Assisting with population health outreach to ensure members/patients get the appropriate care Providing support to other members of the care team as needed within scope of responsibilities Attends team huddles, staff meetings, patient case conferences, etc. Data entry of assessments, demographics, etc for new patient packets, etc. Other duties as assigned Qualifications High school diploma or equivalent Two or more years' experience as a receptionist or community health worker in a health care setting Understanding of the local health care system Proficient skills in Microsoft office software and electronic health records Excellent communication, customer service and multitasking skills Desire to work as a member of an innovative health care team and doing what it takes to provide excellent services to the patients served. Valid CA driver's license and reliable transportation Motivational interviewing/active listening skills' experience preferred, but not required (will train). CPR certification preferred but not required Fully vaccinated and up to date with