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Customer Service Representative
Job
Robert Half
Fairfield, CA (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support daily order processing and customer communication for a Contract position based in Montville, New Jersey. In this role, you will help ensure orders move smoothly from entry through shipment while providing timely updates on inventory, delivery timing, and related billing information. The ideal candidate brings strong attention to detail, a service-focused approach, and the ability to stay organized in a busy, team-oriented environment.
Responsibilities:
- Review incoming customer orders for completeness, confirm product availability, and enter accurate details into the company's accounting system.
- Communicate with customers regarding order progress, shipping timelines, freight costs, and credit-related matters in a clear and timely manner.
- Coordinate closely with warehouse and operations teams to support accurate fulfillment and maintain alignment on inventory levels.
- Prepare shipping paperwork, including bills of lading, and provide freight rate information for outbound deliveries.
- Investigate and process transportation claims involving damaged goods while keeping documentation current and organized.
- Generate sales orders, invoices, and credit memos for returns, ensuring records are complete and properly maintained.
- Maintain structured electronic and cloud-based filing systems for customer transactions, inventory documents, and related records.
- Respond promptly to purchase orders, phone inquiries, and customer messages while delivering current inventory information as needed.