Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Houston Customer Solutions - NAC Expert | Fallbrook, CA, USA
Job
Asurion, LLC
Fallbrook, CA (In Person)
$47,840 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
41
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Houston Customer Solutions - NAC Expert Customer Solutions -
NAC Expert Overview:
The National Acquisition Center (NAC), backed by AT&T, is seeking motivated and customer-focused Customer Solutions Experts to join our inbound call center team. In this role, you will serve as the first point of contact for customers interested in starting or enhancing their AT&T services. You will build meaningful relationships, identify customer needs, and deliver tailored solutions that drive satisfaction and loyalty.Pay Rate:
$23.00/hrEssential Duties and Responsibilities:
- Handle inbound calls from new and existing AT&T customers interested in wireless and related services
- Meet or exceed performance metrics related to sales, customer satisfaction, and call quality
- Establish rapport quickly and create a positive, professional customer experience
- Use discovery-based questioning to uncover customer needs and recommend appropriate products, services, and promotions
- Assist customers with: o Setting up new accounts and services o Device activations and basic troubleshooting o Billing inquiries and account navigation o Educate customers on current promotions, plans, and bundled offerings
- Navigate and utilize multiple internal systems/tools daily to research, document, and resolve customer needs
- Maintain accurate and detailed records of customer interactions
- Must be able to work a varied 5-day per week full-time schedule (40 hours per week) designed to meet customers on their timeline; this will include working evenings, weekends, and holidays.
- Must be able to adhere to assigned work schedules with regular and reliable attendance and be open to receiving and applying constructive feedback.
Qualifications:
- High school diploma or equivalent is required
- Previous experience in customer service, sales, or call center environments preferred Asurion Confidential
- Strong communication and active listening skills
- Ability to multitask across multiple systems while engaging with customers
- Problem-solving mindset with attention to detail
- Open-minded with a passion for learning a wide range of skills that will carry through a variety of career paths
- Naturally outgoing individual who thrives in human interaction
- Comfortable working onsite in a fast-paced, metrics-driven call center environment
- Basic technical aptitude for troubleshooting devices and navigating digital tools
Key Competencies:
- Relationship building and customer engagement
- Consultative selling and needs-based recommendations
- Adaptability and resilience
- Time management and multitasking
- Technical proficiency across multiple platforms