Customer Account Specialist

Customer Account Specialist Bizlink Technology, Inc. - 2.7 Fremont, CA Job Details Full-time $30 - $35 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Teamwork Customer inquiry handling Bachelor's degree Attention to detail Data entry Data analytics Full Job Description

COMPANY INTRODUCTION

BizLink Technology, Inc., the corporate headquarters of BizLink Group, is located in Silicon Valley, USA. BizLink was founded in 1996 and was listed on the Taiwan Stock Exchange (TWSE) in 2011. As a tier-one interconnect solutions company, BizLink serves a wide variety of industries, including IT and CE, Motor Vehicle, Electrical Appliances, Medical Equipment, Industrial, Optical Fiber Communications, and Solar. BizLink incorporates state-of-the-art facilities, professional research and development capabilities, and advanced manufacturing processes. Besides having a global footprint, BizLink also maintains a NPI (New Product Introduction) facility at its Fremont location and strives to provide attentive and responsive customer support to each of its customers' unique engagements.

Essential Duties and Responsibilities:

Receive and process customer requests via phone and email, including price quotations, purchase orders, order changes, adjustments, and cancellations. Deliver excellent customer support and maintain strong customer relationships by providing timely and accurate service. Utilize SAP to retrieve customer data, inventory status, and purchase order details, ensuring accurate coding and data entry. Track and follow up on delivery inquiries and shipment status. Coordinate closely with manufacturing and production control to manage scheduled deliveries. Communicate with factories to confirm delivery timelines and requirements, and relay updates to customers. Maintain accurate order files, including change notices, scheduling updates, partial shipments, and credit adjustments. Prepare and submit required documentation (purchase orders, invoices, return memos) to Accounting for credit or debit processing. Develop and maintain accurate sales forecasts, reports, and data analysis. Support cross-departmental projects as assigned. Actively participate in personal and professional development opportunities. Consistently meet or exceed service level and reliability standards. Communicate effectively with internal teams and external customers at all organizational levels. Perform additional duties as assigned by management.

Qualifications:

Bachelor's degree or equivalent experience with a minimum of 3 years of relevant professional experience. Experience working in a wire harness industry strong preferred Proven ability to manage multiple priorities, meet deadlines, and perform effectively in a fast-paced environment while maintaining strong attention to detail. Excellent communication, organizational, and collaboration skills, with the ability to work effectively within a team and engage professionally with clients. Demonstrated ability to work independently, manage multiple accounts, and address diverse client needs. Background Check Requirement Please note that all offers of employment with BizLink Technology, Inc are contingent upon the successful completion of a background check. This may include verification of employment history, education, and other relevant credentials. Failure to successfully complete the background check process will result in the withdrawal of the employment offer. Equal Employment Opportunity (EEO)

Statement:

BizLink Technology, Inc. is an equal opportunity employer and is committed to providing a work environment free from discrimination. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees. All employment decisions at BizLink Technology, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate.

Compensation Disclosure:

The salary range provided for this position is based on the anticipated compensation for a candidate with relevant experience and qualifications. Please note that the final salary offer may vary depending on individual skills, experience, and other factors. Compensation details will be discussed during the interview process and finalized in accordance with company policies.

Job Type:

Full-time Pay:

$30.00 - $35.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Are you willing to undergo a background check, in accordance with local law/regulations? Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Experience:

Customer Support & Client Services Occupations:

1 year (Preferred)

Work Location:

In person