Customer Service & Order Specialist

Customer Service & Order Specialist Homelegance, Inc. Fremont, CA Job Details Full-time $25 - $35 an hour 3 hours ago Benefits Health insurance 401(k) Paid time off Qualifications Customer communication Customer returns handling Customer service ERP systems Filing Bachelor's degree Attention to detail Order issue resolution Quality data entry Shipping documentation Full Job Description Job description: About Homelegance, Inc. Homelegance, Inc. is a leading multinational furniture wholesaler and distributor, founded in California in 1984. We are dedicated to providing our retail partners with a diverse selection of high-quality, stylish home furnishings including bedroom, dining, and living room collections. As a detail-oriented Customer Service & Order Specialist , you will join our Fremont-based team to ensure the smooth fulfillment of orders and maintain our commitment to excellent service.

Job Summary Role Type:

Full-time, On-site Schedule:

Monday - Friday, 9:00 AM - 5:30

PM Location:

Fremont, CA Key Responsibilities Order Fulfillment:

Accurately enter and process orders into the ERP system, ensuring all specifications are met.

Logistics Support:

Expedite shipments, prepare shipping documents, generate invoices, and manage the Return Merchandise Authorization (RMA) process.

Client Communication:

Handle daily customer inquiries via email and telephone with a professional and helpful attitude.

Administrative Tasks:

Provide departmental support including handling samples, parts requests, filing, and other general office duties.

Qualifications & Skills Education:

Bachelor's degree in a related field is required.

Experience:

2-3 years of proven customer service experience, ideally in manufacturing or distribution.

Language Skills:

Mandarin fluency is a plus .

Essential Skills:

Strong problem-solving abilities to resolve shipping or order discrepancies. Ability to follow directions and maintain high data accuracy. Capacity to independently work and manage tasks in a fast-paced environment. Prior experience with ERP systems is highly preferred.

Compensation & Benefits Pay:

$25.00 - $35.00 per hour, based on experience.

Health Insurance:

Comprehensive health benefits package offered.

Retirement:

401(k) program (no match).

Time Off:

Paid Time Off (PTO) program sick leave program.

Pay:

$25.00 - $35.00 per hour

Benefits:

401(k) Health insurance Paid time off

Education:

Bachelor's (Required)

Experience:

Customer service: 2 years (Required)

Language:

Mandarin (Preferred)

Work Location:

In person