Customer Services & Sales Associate

Customer Services & Sales Associate Calphin Swim Academy - 2.7 Fremont, CA Job Details Part-time | Full-time $19 - $24 an hour 1 hour ago Benefits Health insurance 401(k) Paid time off Employee discount Professional development assistance Flexible schedule Referral program Qualifications Microsoft Word Mandarin Teamwork Customer service Spreadsheets High school diploma or GED Working with children Multi-line phone systems Lifeguard experience Full Job Description Join our dynamic team, write your success story! As one of the fastest-growing clubs in the Bay Area, Calphin Swim Academy is looking for energetic, responsible, enthusiastic individuals who love working with children and swimmers. Part-time/full-time positions are available year-round with flexible work schedules, competitive wages, and a friendly environment. Individuals with customer service, receptionist, sales, coaching/swim experience, self-motivation, and passion are highly desired. Opportunities for growth in various areas for the right people! Ready to join us? Submit your resume today! Why join us ? Best Swim Academy in East Bay Training provided by Olympic Medalist Founder Nice indoor heated pools with state-of-the-art facilities Semi-Annual Reviews (every 6 months) and pay raise Fun and friendly work environment with supportive team Stable year-round job with career & growth opportunity Convenient location near highways and Bart stations

What You'll Do:

To deliver excellent customer service while presenting a welcoming professional image To completely register/enroll customers into proper program, consulting to the best of ability To answer all incoming phone calls (multiline phone), treating each call as a valued customer To maintain minimal upkeep of facilities (i.e. lobby, conference room, etc.) Support staff/managers in delivering the best quality service (administrative assistant work) To sell all products including the enrollment of any, and all aquatic programs to existing customers and handle cold calls to potential customers To organize and maintain all registration paperwork for all programs To do data entry, documentation, and point of sales

Skills You'll Bring:

Outgoing personality with excellent phone and communication skills High school graduate or higher education Strong sales skills with the ability to engage customers, promote programs, and close enrollments Able to effectively handle revenue and sales calls Able to deliver top-notch quality customer service in a high traffic office environment Able to promote programs and handle cold call sales Experience with Microsoft Excel, Word & Google docs (iClasspro preferred, not required) Well organized, quick learner, and able to multi-task Able to complete assignments unsupervised and in a timely manner Able to work weekend and evening shifts Nice to

Haves:

College Degree (preferred) Previous experience in sales/marketing Previous experience in swimming - swim instructor or lifeguard is a plus An individual who can personally relate to parents with school-age kids You'll be successful if: You can effectively manage 2-3 concurrent client engagements Your clients consistently provide high ratings (we target 4.5+ stars) You contribute to team growth through knowledge sharing, mentoring and team work spirit You maintain strong client retention and generate expansion opportunities

About Calphin :

As a lifetime member of the U.S. Swim School Association, Calphin Swim Academy was co-founded in 2003 by a world champion and Olympic Medalist. The club is well-known in the Bay Area for its proprietary mastery-based curriculum, which is uniquely distilled from 30 years of swim training, competition, and coaching experience from our Olympian co-founder. Our swimmers benefit tremendously by learning to swim in the right way from the very beginning. The club also provides modern, safe, clean, and well-maintained indoor swim facilities in both Dublin and Fremont locations.

Job Types:

Full-time, Part-time Pay:

$19.00 - $24.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Referral program

Education:

High school or equivalent (Required)

Experience:

Sales:

1 year (Required) Customer service: 1 year (Required)

Microsoft Excel:

2 years (Required)

Language:

Spanish (Preferred) Mandarin (Preferred) Ability to

Commute:

Fremont, CA 94555 (Required) Ability to

Relocate:

Fremont, CA 94555: Relocate before starting work (Required)

Work Location:

In person