Job Description
POSITION DESCRIPTION
Under close supervision, provides clerical and administrative support for clients in the Animal Center; greets clients and assists with check-in/check-out at the front desk and lobby including directing to complete appropriate forms; answers inquiries, evaluates calls and determines appropriate routing and response according to established policies and procedures; provides information regarding Animal Center resources, events and programs; performs data entry and updates records and animal profiles in the kennel management software system; accepts and processes payments and issues receipts; and performs related work as required. Incumbents will be exposed to a working environment with animals (primarily dogs and cats) which may lead to possible exposure of unpleasant odors and noises, allergens, interactions with animals, and possible exposure to zoonotic diseases; and will be required to handle and restrain animals humanely and safely using approved protocols and practices. Duties may include but are not limited to the following: Greetings clients and directs the completion of appropriate forms; answers inquiries, evaluates calls and determines appropriate routing and response according to established policies and procedures Provides information on Animal Center procedures and programs including intake of stray or deceased animals, trap-neuter-release, owner surrenders, adoptions, licensing, spay/neuter, vaccinations, foster, volunteer and rescue; refers clients to staff and resources for low-cost food, training, medical care and animal enclosures to assist in retaining pets in their homes. Reviews applicable forms and verifies information is complete and accurate and within the jurisdiction of the City of Fresno; refers the public to the appropriate jurisdiction or agency as needed. Research microchip information to locate the registered owner of animals brought into the Animal Center:
makes contact with registered owners and arranges for pick up, return to owner or animal surrender, updates information in the kennel management software system; follows up with Animal Center staff for additional information on forms. Processes payments including cash, checks, credit cards and issues receipts; receives in kind donations and provides donors with forms; receives monetary donations from donor, enters information into the kennel management software system, prepares and issues receipts; balances receipt and provides to financials staff for processing. Assists the public including interested parties and rescue organizations in providing information on animals that are pending and being held or are available for adoption or transportation; ensures animal information is accurate and up to date in the kennel management software system including information on health, vaccinations, temperament and outcomes before an animal is released to the public or another party. Monitors office supplies and submits requests to reorder supplies; maintains copies of all appropriate forms including in respective files and forms accessible to the public; maintains animal information in the kennel management software system including scanning completed forms and ensuring all forms are filed appropriately; monitors calendars for daily activities and special events; participates in special events as needed. May generate reports, memos, correspondence, activity logs and maintain animal data through forms and databases and files. Operates two-way radio, cellular devices, computer hardware and software and other equipment. May utilize equipment such as animal catch pole, leashes, harnesses, muzzles, physical restraints and animal traps when necessary. May be required to handle and restrain animals humanely and safely using approved protocols, personal protective equipment (PPE) and= practices including assisting in cleaning and disinfecting kennel areas, food dishes and equipment along with feeding and exercising animals. Performs related duties as required. Immediate vacancies exist in the Fresno Animal Center. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list created, with the option of extending that period at the City's discretion. Should the competitive process be suspended for this recruitment, the eligibility list may be limited to three (3) months. Full job description available at:
https://www.fresno.gov/wp-content/uploads/2023/12/Animal-Services-Representative-II-12_23.pdf THE REQUIREMENTS
Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: Animal Services Representative II Education:
High School diploma or GED equivalent. Experience:
Six (6) months of experience as an Animal Services Representative I, Call Center Representative I or Customer Services Clerk I with the City of Fresno. OR Two (2) years of increasingly responsible clerical experience in an animal centric setting. Private pet ownership is not qualifying experience. SPECIAL REQUIREMENTS
Possession and continued maintenance of a valid California Driver License may be required. Candidates considered for hire must provide proof of a valid driver's license and current copy of their driving record. The selected eligible candidates certified will be required to successfully pass a department interview and a Department of Justice fingerprint prior to employment with the City of Fresno. Recruitment may be limited to a specific area of expertise as required by operational needs. THE SELECTION PROCESS
The selection process for Animal Services Representative I and Animal Services Representative II may differ. The City of Fresno reserves the right to amend the selection process at any time. The selection process may consist of the following: WRITTEN EXAMINATION
100%: A job-related written examination which may be administered online may test a candidate's knowledge of: various breeds and behavior of dogs, cats, and other domestic animals, animal behavior and symptoms of common diseases including rabies, applicable Federal, State and local laws, codes, regulations and ordinances regarding animal adoptions, foster, rescue, spay/neuter and vaccinations, effective customer service, records management and file maintenance, proper English usage, grammar, spelling and punctuation, basic arithmetic, safe work practices related to animal handling and care including the use of equipment. Candidates must achieve a passing score to qualify for the eligible list. The written examination is tentatively scheduled for the week of July 6, 2025. Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. VETERAN'S PREFERENCE
Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.
