Utility Service Representative I

THE POSITION

Under supervision, establishes, maintains, or terminates City water service utilized by single and multi-family residential, commercial, and industrial users; reads water meters and records consumption for proper billing. Positions in these classes are flexibly staffed. Utility Service Representative I incumbents are expected to progress with appropriate training, experience, and satisfactory performance to Utility Service Representative II ($4,318-$5,186) salary, after one year of experience and upon the recommendation of the appointing authority. These classes differ from Senior Utility Service Representative in that the latter is the advanced working/lead class in the series.

Typical Tasks as follows:

Initiates new customer water service, including inspecting user's property to determine flat or metered charges; terminates water service when required. Determines and records water consumption through meter reading for an assigned and designated route. Inspect property for unauthorized use of water and, if necessary, issues appropriate notifications; conduct follow-up inspections. Initiates field collection procedures with the issuing of delinquent notices; terminates water service. Explain billing system to customers. Investigates and reports meters that are not visible or accessible for reading. Inspect water meters and equipment for proper installation, operation, and accuracy. Performs routine meter maintenance; reports extensive malfunctions to Lead worker. Research accounts and annexation records for billing and record keeping functions. Operates dispatch equipment; answers customer complaints, including providing information regarding service or billing options and available services. Conducts field counts as required. Performs related duties as required. This list is neither inclusive nor exclusive. Consequently, this information may not reflect Essential Functions for this class. The current vacancy exists in the Finance Department, Utility Billing & Collection Division. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. The full job description may be viewed at: https://www.fresno.gov/wp-content/uploads/2023/05/JS-Utility-Service-Representative-I_II.pdf

THE REQUIREMENTS

Applicants must meet the following minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not ensure placement on the Eligible list. One year of experience involving direct public contact similar to that gained in retail sales, bill collection, or in a public service setting.

SPECIAL REQUIREMENTS

Possession of a valid California Driver's License may be required at the time of appointment. Candidates considered for hire may need to provide proof of a valid driver's license and current copy of their driving record. The selected eligible candidates certified will be required to successfully pass a department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.

THE SELECTION PROCESS

The examination process may consist of the following:

WRITTEN EXAMINATION - 100

%: The written examination is designed to test a candidate's knowledge of vocabulary, grammar, English usage, punctuation, reading comprehension, telephone procedures, safety, performing mathematical calculations and applying skills in judgment/interpersonal relations. The written exam is tentatively scheduled for the week of July 6, 2026. Candidates must achieve a passing score to qualify for the eligible list.

HOW TO APPLY

Please visit www.fresno.gov/jobs to apply.

ONLY ONLINE APPLICATIONS AND MATERIALS ARE

ACCEPTED and must be submitted by midnight on the closing deadline, or they will not be accepted for any reason. Resumes will not be accepted in lieu of a completed employment application.

ALL CORRESPONDENCE

regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well. For other City of Fresno employment opportunities, please view our Careers Homepage . Effective April 1 st , 2026, the City of Fresno is transitioning to a new recruitment system, NEOGOV. An account in the new system will be required to apply for the City of Fresno job opportunities after this date. If you have recruitment questions, please call our office at 559-621-6950. Our office is located at 2600 Fresno Street, Room 1030, Fresno, CA 93721.

VETERAN'S PREFERENCE

Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Qualified veterans who pass the examination will have five (5) points added to their final score.