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Customer Service Representative
Job
Robert Half
Gardena, CA (In Person)
Full-Time
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Job Description
We are looking for a Customer Service Representative to support clients in Gardena, California within the wood and furniture manufacturing industry. This Contract position is ideal for someone who enjoys helping customers, managing service requests, and keeping order activity organized from start to finish. The person in this role will serve as a key point of contact for inquiries related to parts, service coordination, and order processing while delivering detail-oriented and responsive support.
Responsibilities:
- Respond to inbound customer inquiries regarding parts, product availability, pricing details, and order support.
- Guide customers through the order placement process and ensure transactions are entered accurately and completed on time.
- Arrange service visits by coordinating schedules with technicians and communicating appointment details to customers.
- Record, monitor, and update service requests in the appropriate service management system to maintain accurate case information.
- Handle returns and warranty-related requests with careful attention to policy, documentation, and turnaround time.
- Maintain thorough records of customer conversations, service activity, and order updates to support consistent follow-up.
- Partner with teams across sales, technical support, finance, procurement, and warehouse operations to resolve issues efficiently.
- Address customer concerns promptly and effectively while strengthening ongoing client relationships through reliable communication.