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Lead Call Center Specialist

Job

WESTERN SIERRA MEDICAL CLINIC INC

Grass Valley, CA (In Person)

Full-Time

Posted 4 days ago (Updated 18 hours ago) • Actively hiring

Expires 7/23/2026

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Job Description

This job description is an addendum to the Call Center Specialist job description. Under the direct supervision of the Clinic Manager, the Lead Call Center Specialist takes a leadership role in the department, acting as a trainer, resource and mentor for other Call Center Specialists and staff.
GENERAL DUTIES
(This list may not include all of the duties assigned.) Demonstrates advanced skills in the use of the EMR; can teach EMR skills in all areas of practice. Provide back-up support for the call center team. Assist with the training and supervision of assigned call center staff. Works collaboratively with clinic staff on programs to improve patient outcomes. Assists in organizing and participating in quality improvement activities to improve systems/services. Evaluate situations that may lead to errors or miscommunication and know how to correctly intervene and report. Perform other administrative tasks and clinical care as assigned by the Clinic Manager. Assist call center staff with issues, training, education, and mentoring.
MINIMUM QUALIFICATIONS
Two (2) years experience as a Call Center Specialist
DESIRED EXPERIENCE
Familiarity with an electronic practice management (EMR) system. Bilingual (Spanish) preferred.