Store Service Writer

Position Summary We are seeking a knowledgeable and customer-focused Service Writer with hands-on engine building experience to act as a liaison between customers and the service department. The ideal candidate understands engine components and repair processes, enabling accurate job estimates, clear communication, and efficient workflow coordination. Key Responsibilities Greet customers and assess service needs Create detailed repair orders and accurate cost estimates Translate technical engine issues into clear, customer-friendly explanations Communicate repair timelines, pricing, and updates to customers Coordinate with technicians to ensure accurate diagnostics and repair plans Review engine rebuild estimates, parts lists, and labor requirements Monitor job progress and ensure timely completion Process invoices and warranty documentation Maintain detailed service records and customer history Handle customer concerns and resolve service-related issues Required Qualifications High school diploma or equivalent (technical training preferred) Prior experience as a Service Writer, Service Advisor, or similar role Hands-on engine building or engine repair experience Strong understanding of internal combustion engines (gas and/or diesel) Ability to read and interpret technical repair documentation Strong computer and point-of-sale system proficiency Excellent verbal and written communication skills Preferred Qualifications ASE Certification (Service Consultant or Engine Repair) Experience with dealership or independent repair shop management systems Knowledge of parts sourcing and labor time guides Familiarity with performance or heavy-duty engine applications Key Skills & Competencies Customer service excellence Technical knowledge of engine systems Estimating and pricing accuracy Problem-solving and conflict resolution Time management and organization Team coordination and communication Work Environment Front office and shop interaction Fast-paced service department Occasional exposure to shop noise and environment

Benefits:

Health Insurance:

Comprehensive medical, dental, and vision plans.

Retirement Plan:

401(k) with company match.

Paid Time Off:

Vacation, personal days, holidays, sick days, and paternal leave

Additional Perks:

Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Job Type:

Full-time Work Location:

In person

Pay:

$21.00 per hour Expected hours: 40 per week

Work Location:

In person