Customer Service 1

Customer Service 1 ProLogistix - 3.5 Hayward, CA Job Details Full-time $24 an hour 15 hours ago Benefits Opportunities for advancement Qualifications Microsoft Excel Microsoft Outlook Full Job Description Customer Service Representative - Logistics Company (Hayward, CA)

Location:

Hayward, CA Schedule:

Full-time, Onsite Industry:

Logistics & Supply Chain Overview A leading logistics company is seeking a detail-oriented Customer Service Representative to support daily operations, documentation, and customer communication at the Hayward facility. This role is ideal for candidates with strong administrative, clerical, or customer service experience who thrive in a fast-paced, team-oriented environment. Key Responsibilities Provide front-line customer service to clients, carriers, and internal teams. Respond to inquiries via phone, email, and in-person with professionalism and accuracy. Process shipment documentation, including BOLs, delivery receipts, and order updates. Enter and maintain data in internal systems, including WMS and Microsoft Office tools. Coordinate with warehouse staff to ensure timely order processing and shipment accuracy. Track shipments, verify on-boards, and communicate status updates to customers. Support billing and accounting tasks such as invoice review and documentation collection. Maintain organized filing systems and ensure all records are accurate and up to date. Assist with scheduling pickups, deliveries, and dock appointments. Collaborate with operations teams to resolve issues and ensure customer satisfaction. Required Skills & Qualifications 1-2 years of customer service, clerical, or logistics support experience (preferred). Strong communication skills—written, verbal, and interpersonal. Proficiency in Microsoft Office (Word, Excel, Outlook) ; WMS experience a plus. Ability to multitask, prioritize, and maintain accuracy in a fast-paced environment. Familiarity with shipping/receiving processes or logistics terminology preferred. High attention to detail and strong problem-solving skills. Reliable, professional, and able to work independently and with a team. Why Join Us? Opportunity for long-term growth and advancement. Collaborative, supportive work environment. Stable industry with consistent demand.