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Customer Service Representative
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JEM Appliance Service
Hayward, CA (In Person)
$39,520 Salary, Part-Time
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Job Description
Customer Service Representative JEM Appliance Service Hayward, CA Job Details Part-time From $19 an hour 18 hours ago Benefits On-the-job training Flexible schedule Qualifications Phone communication Customer service English Microsoft Office Client services experience Data entry Phone etiquette Full Job Description Overview We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their needs are met. The ideal candidate will possess strong communication skills and a passion for delivering outstanding customer service. This position requires a proactive approach to problem-solving and the ability to work effectively in a fast-paced environment. Responsibilities Provide excellent customer support through various channels, including phone, email, and chat. Handle inbound and outbound calls efficiently while maintaining a professional demeanor. Assist clients with inquiries, issues, and product information in a timely manner. Perform data entry tasks accurately to maintain up-to-date client records. Collaborate with team members to resolve customer concerns and improve service delivery. Utilize phone etiquette to create positive interactions with clients. Engage in sales activities when appropriate, promoting products or services that meet customer needs. Maintain knowledge of company products and services to provide accurate information. Experience Previous experience in a customer service or call center environment is preferred. Strong phone etiquette and communication skills are essential for effective client interaction. Experience with data entry and managing customer records is highly valued. Familiarity with outbound calling techniques is a plus. Bilingual or multilingual abilities are advantageous in serving a diverse clientele. A background in client services or sales can enhance your effectiveness in this role. Join us as we strive to provide top-notch service to our customers while fostering an inclusive and supportive work environment. We look forward to welcoming you to our team!