Service Advisor

Service Advisor Motor Coach Industries:

$0 paycheck contribution available paid time off, paid holidays, 401(k) United States, California, Hayward May 05, 2026 MCI is North America's public and private market motor coach leader. Products include the luxury J-Series (an industry best-seller for over a decade), the workhorse D-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electric J4500 CHARGE and

MCI D45 CRT LE CHARGE. MCI

also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry's only Automotive Service Excellence (ASE) accredited MCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

Primary point of customer contact for service at MCI. Greets customers on arrival and ensures customer is comfortable. Prepares repair order for in-processing of coach. Ensures customer is informed at all times as to repair status of coach by communicating the estimate of charges, changes needed to repair order, closes repair order and delivers completed coach to customer. Also attempts to up-sell where possible. Administers warranty claims.

WHAT YOU WILL DO

Greets customer and process check-in paperwork ensuring customer is comfortable at all times. Communicates with the customer, in person or on the phone, on status of estimate, changes and up-selling. Opens, changes and closes repair orders. Administers and determine warranty claims. Advises customers. Formalizes all estimates from the shop for presentation to the customer.

WHAT YOU NEED TO BE SUCCESSFUL

5 years service operations and customer service preferably in automobile dealership in a service writer role. Strong organizational and PC skills. Basic knowledge of motor coach repair. High School diploma required.

WHY JOIN OUR TEAM

Benefits Starting Day One of Employment! Eligible for benefits on first day of employment: 401(k) with employer match Health, dental, and vision coverage Dental plans - basic dental option with a $0 paycheck contribution available Vision plan with $0 paycheck contribution Company Paid HSA (Health Savings Account) Contribution when enrolled in the High Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) available Company paid Basic Life, AD&D, and short-term disability insurance Employee Assistance Program Voluntary benefits to include: critical illness, hospital indemnity, and accident insurance Paid holidays Paid time off Modern and clean work environment Competitive wages Ongoing training and development through a variety of initiatives

SALARY RANGE

$82,000 - $90,000

Annually OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable. NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. s and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.