Customer Service Representative

About Abstrax Tech We are a family of scientists, farmers, and pioneers working toward the development of a modern, global industry. Our core value of Innovative Creativity is why Abstrax Tech, Inc. is a leading innovator of the sensorial experiences that shape the cannabis industry. We specialize in ingredient, processing, and formulation science, focusing on terpene research and its applications in flavor profiles, fragrance, and the discovery of new valuable molecules. Abstrax collaborates with established manufacturers to help advance the industry, working closely with some of the largest and fastest-growing brands to develop custom formulations for products like vape pens, concentrates, topicals, tinctures, alcohol, and more.

What We Can Do For You:

Provide insight into a specialized, high growth industry Provide the opportunity to acquire highly sought out skills Provide the opportunity to further enhance current professional strengths Provide a clear path for career advancement Provide a safe environment to produce quality work

Extras:

401(k) & Match Medical/Vision/Dental Insurance Life insurance Paid Parental leave 2 weeks accrued paid time off 16 hours of personal time off 8 Holidays Annual performance reviews Professional development assistance Customer Service Representative The Customer Service Representative is responsible for various administrative tasks to support the sales department. Duties include data entry, relaying messages to the sales team, creating and processing sales orders, and managing customer accounts. This role will be assisting with some reception duties . While this is not a primary responsibility, the role would occasionally involve greeting walk-in customers, accepting deliveries, and directing visitors to the will-call area as needed. The Ideal candidate will have excellent organizational, interpersonal, customer service, and computer skills.

Shift:

9:00 am -5:30 pm Monday - Friday, Onsite Responsibilities ( include but are not limited to ) Provide troubleshooting assistance for customer orders, account status, and relevant problems. Manage sales tracking tools and report on important information. Liaise with account managers to develop specific sales strategies. Review pending orders and specific customer requests to ensure excellent customer service and customer experience. Suggest sales process improvements. Generate and process new sales leads as necessary. Answer phone calls from customers and deal with problems as they arise. Follow up with customers to make sure that they are satisfied with a particular product. Provide any necessary data or reports to the sales team. Acknowledge customers by responding to emails, texts, and phone calls. Update all contact information for clients. Deal with any customer complaints and resolve the issue as necessary. Compile daily lists of leads and delegate individual leads to sales team members. Maintain an organized and accessible file system for sales professionals. Provide administrative assistance to executives and management team members. Perform data entry duties regarding sales figures, metrics, and other key data. Create and process sales orders in a timely manner. Expedite requests for rush orders and update sales orders and shipping data as needed.

Reception duties:

greeting walk-in customers, accepting deliveries, and directing visitors to the will-call area as needed Performs other related duties as assigned.

Job Requirements:

Excellent verbal and written communication skills Basic Math Skills. Proficient Microsoft Office and other computer software. Strong attention to detail. Understanding and knowledge of sales processes. Prolonged periods sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. Ability to prioritize, multitask, and lead in a fast-paced environment.

Valid Driver's License Qualifications :

Education:

High School Diploma or GED required.

Experience:

This position is entry level, no experience required 1-2 years in a Customer Service role, preferably in Cannabis industry preferred Associate or Bachelor's degree in Business, Marketing, or a related field preferred. Previous experience working in HubSpot/ CRM preferred. Successful completion of a background check required At Abstrax Tech, Inc., we credit our success to the strength and dedication of our teams. We are committed to building a diverse and inclusive workplace where all employees feel valued and empowered to contribute their best work. If you're passionate about making an impact in a fast-growing industry and want to be part of a team that leads with care and quality, we'd love to hear from you!

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Parental leave Professional development assistance Vision insurance

Shift:

8 hour shift Day shift Morning shift Application Question(s): Any Cannabis Industry experience?

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Irvine, CA 92614 (Required)

Work Location:

In person