Customer Service Representative

We are looking for a Customer Service Representative to support clients in the health pharm/biotech industry from our California location. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment and enjoys guiding customers through questions, orders, and service concerns with professionalism and care. The person in this role will act as a dependable point of contact, coordinate with internal teams to bring issues to resolution, and help maintain a high standard of service for every interaction.

Responsibilities:

• Manage customer inquiries by phone and email, providing accurate information and a responsive service experience.
• Take ownership of customer concerns from initial contact through final resolution, partnering with internal departments to ensure timely follow-up.
• Process orders, support shipping and delivery updates, and assist with customer account setup activities as needed.
• Use multiple business systems throughout the day to document activity, review account details, and complete service-related tasks.
• Escalate recurring service issues or customer dissatisfaction to management with clear and timely feedback.
• Contribute to assigned projects and provide support for additional operational needs as business demands change.
• Maintain detailed and accurate records while handling data entry and customer documentation with care.
• Support workload demands that may occasionally require overtime based on team or business needs.