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Customer Service Representative
Job
AppleOne
Lake Forest, CA (In Person)
$52,000 Salary, Full-Time
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Job Description
Customer Service Representative AppleOne - 3.8 Lake Forest, CA Job Details Temporary $50,000 - $54,000 a year 4 hours ago Benefits Dental insurance 401(k) Vision insurance Paid sick time Qualifications Customer records maintenance Managing customer accounts Email customer support Account maintenance In-person customer service Filing Client file management Financial issue resolution Billing issue inquiries Handling account queries Account opening Entry level Bill payment support Customer data entry Full Job Description Job Summary We are seeking a detail-oriented Customer Service Representative for a full-time contract/temporary opportunity. This role supports billing and customer account services for residential, commercial, and temporary customers in a fast-paced administrative office environment. The Customer Service Representative will be a key point of contact for customers, assisting with billing questions, account updates, payment processing, service requests, and general administrative support. This is a great opportunity for someone who enjoys helping the public, solving problems, and working with a collaborative team that values accuracy, professionalism, and responsive service. This position offers the chance to build valuable experience in customer service, billing, data entry, and office administration while working in a supportive environment with strong teamwork and consistent processes. Key Responsibilities Provide courteous and professional customer service by phone, email, and in person. Set up, update, transfer, and close utility service accounts for residential, commercial, and temporary customers. Process customer payments, research billing questions, and resolve account discrepancies accurately and efficiently. Coordinate service requests, including new service activations, meter-related work orders, disconnections, and restorations according to established procedures. Maintain accurate customer account records, billing documentation, reports, filing, and data entry. Work closely with internal staff and field teams to ensure service orders and customer requests are completed correctly and on time.