Service Advisor at Livermore Ford Lincoln

Service Advisor at Livermore Ford Lincoln Livermore Ford - 2.0 Livermore, CA Job Details Full-time $60,000 - $192,000 a year 1 day ago Benefits Paid training Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Qualifications Equipment service recordkeeping Customer follow-ups Service writing Greeting customers Mid-level Automotive service Organizational skills Vehicle maintenance documentation Vehicle maintenance regulations Progress tracking (project management tasks) Full Job Description Livermore Ford and Lincoln is looking for dynamic, energetic, career-oriented professionals who are masters of customer service excellence and love working with people in a fast-paced and challenging environment.

We offer:

Highly competitive compensation Paid training and development Medical, Vision and Dental Benefits 401(k) with company match Free College education courses for employees and their immediate family members Employee discounts Excellent culture Room for growth

RESPONSIBILITIES

Greet customers promptly in a friendly manner Obtain customer and vehicle information Provide excellent customer service to all customers Clearly document all vehicle symptoms as described by the customer Review all current and future vehicle service needs & recommendations with every customer Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Ensure all services and repairs have been properly authorized and documented within the Bureau of Automotive Repairs regulations and requirements. Explain all completed work and charges to customers

REQUIREMENTS

Proven record of achieving exceptional Customer Satisfaction Previous customer service experience Highly skilled in multi-tasking and personal organization Above average energy level A desire for a long-term career with a growing organization Personal and professional integrity If you possess all of these characteristics, and you are ready for a career that leads to personal success and financial security, please submit your resume for immediate consideration. Please reply with a copy of your resume and experience for consideration. Gill Automotive Group is an equal-opportunity employer. Background and drug screen required for employment. For more information, please see gillautogroup.com.