Call Center Representative

Call Center Representative Agile Staffing, Inc. - 3.0 Long Beach, CA Job Details Full-time $19 - $20 an hour 16 hours ago Qualifications Spanish English Problem-solving Account management experience Client interaction via phone calls Full Job Description Job Summary •

MUST BE BILLINGUAL

( ENGLISH/SPANISH) • We are seeking a dynamic and dedicated Call Center Representative to join our customer support team. In this role, you will serve as the primary point of contact for clients, providing exceptional service through inbound and outbound calls. Your responsibilities will include addressing customer inquiries, resolving issues efficiently, and promoting our products and services. The ideal candidate will possess strong communication skills, technical proficiency, and a passion for delivering outstanding client experiences. This position offers an excellent opportunity to develop your customer service expertise within a fast-paced, supportive environment. Duties Handle incoming customer inquiries via phone, chat, or email with professionalism and courtesy. Conduct outbound calls to follow up on client requests, surveys, or promotional campaigns. Provide detailed information about products and services, ensuring customer understanding. Resolve customer issues promptly by analyzing concerns and offering effective solutions. Maintain accurate records of interactions using data entry skills and CRM software. Demonstrate excellent phone etiquette and communication skills during all client interactions. Assist clients with account management tasks such as updating information or processing transactions. Candidate should be very comfortable communicating, assisting customers with orders, parts ordering, etc. Must be good with people, have the skill set to understand our technical training for product review and be dependable. Must have at least one year experience in Customer Service environment..

Pay:

$19.00 - $20.00 per hour

Work Location:

In person