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Client Service Representative
Job
Promenade Veterinary Hospital
Long Beach, CA (In Person)
$41,600 Salary, Full-Time
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Job Description
Role & Responsibilities
- Customer Service ○ Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences ○ Interact with veterinary professionals and escalate complex communications when appropriate ○ Facilitate and manage appointment and surgical schedules ○ Maintain accurate and up-to-date records (including client communications) ○ Complete financial transactions
- Technology Focus ○ Fielding and managing multi-line phone systems ○ Fielding and responding to electronic communications ○ Utilize cloud-based software application (EzyVet)
- Patient Care ○ Safe and reliable restraint ○ Basic mathematics ○ Support appointment related activities as needed (i.e. obtaining histories, TPRs / weights, assisting with medical records) ○ Supporting activities related to hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status)
- Facilities ○ Maintain a clean and inviting environment, adhering to OSHA requirements ○ Troubleshoot office machines on an as needed basis (i.
Compensation & Benefits:
- Competitive salary
- Paid time off
- Paid holidays
- Pet discounts
- Medical benefits - Employer contributed premiums
- Dental / Vision benefits available
- Scrub allowance Success in this
Role:
- 2+ years of veterinary experience
- 4+ years of customer service experience
- Associate or bachelor's degree preferred
- A strong passion for helping others
- High emotional intelligence and effective communication skills, especially in receiving and responding to feedback
- Proficiency with conflict resolution
- Ability to communicate confidently and compassionately with veterinary professionals across different roles
- Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently
- Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities