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Job Description
Job Title:
Customer Support Representative (Cell Center)
Location:
Long Beach, CA 90802
Pay Rate:
$23-$25.51/hr
Employment Type:
Contract Position Position Overview We are seeking a customer-focused and energetic Customer Support Representative to join a fast-paced call center environment. In this role, you will handle a high volume of inbound customer inquiries related to vehicle recall campaigns, provide accurate information, resolve customer concerns, and deliver an exceptional customer experience. The ideal candidate has recent call center experience, thrives in a high-volume environment, and is comfortable learning and working with modern customer service platforms. Key Responsibilities Handle a high volume of inbound customer calls regarding vehicle recall campaigns and service-related inquiries. Provide accurate information, schedule appointments when applicable, and resolve customer concerns in a professional and timely manner. Document all customer interactions accurately using the company's customer service system. Navigate multiple systems while maintaining efficiency and accuracy during calls. Escalate complex customer issues to the appropriate department when necessary. Meet established performance metrics, including quality, productivity, and customer satisfaction goals. Maintain confidentiality and follow company policies and procedures. Collaborate with team members and supervisors to ensure an excellent customer experience. Required Qualifications Minimum of 1-2 years of recent call center or customer service experience. Experience working in a fast-paced, high-volume customer support environment. Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency with computers and the ability to quickly learn new customer service software and CRM systems. Strong multitasking skills with the ability to manage multiple applications simultaneously. High school diploma or equivalent. Preferred Qualifications Experience supporting automotive, dealership, or recall campaigns is a plus. Experience using modern CRM or customer support platforms. Previous experience mentoring or acting as a team lead is a plus. Bilingual candidates are encouraged to apply.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
REQUESTING AN ACCOMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at 1 (888) 223-4788, send us an email or speak with your recruiter.
PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington as set forth below.
Job Types:
Full-time, Contract Pay:
$23.00 - $25.51 per hour
Shift:
Morning shift Application Question(s): Do you have at least 1-2 years of recent call center or customer service experience? Have you worked in a fast-paced, high-volume inbound call center environment? Are you proficient in using computers and CRM/customer service software while handling multiple applications simultaneously?
