Customer Service Specialist (Front Desk Receptionist)

PLEASE DO NOT CALL THE SHOP IN REGARDS TO THIS LISTING

Overview Norms Automotive is a family owned and operated automotive repair facility in Los Alamitos California. With over 40 years in business, we are renown for our honesty, integrity, and no nonsense approach to vehicle repair and services. Join our team as a Customer Service Specialist, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this dynamic role, you will be the welcoming face of our family owned and operated automotive repair center, ensuring every guest feels valued, comfortable, and cared for from check-in to check-out. Your multitasking skills, and friendly demeanor will drive guest satisfaction and foster lasting relationships. This position offers an exciting opportunity to develop your expertise in the automotive industry while delivering top-tier customer service in a lively and supportive environment. Responsibilities Greet guests warmly upon arrival, providing a positive first impression that reflects our commitment to excellence Manage guest check-in, check-out and cashiering duties efficiently using multi-line phone systems, POS and shop management software Handle guest inquiries, requests, and complaints with professionalism, ensuring swift resolution and customer satisfaction Coordinate bookings, intake, workflow and work modifications while maintaining accurate records of all transactions Reconcile parts invoices Maintain a clean and organized front desk area Adhering to phone etiquette standards and hospitality protocols Qualifications Proven experience in front desk management or customer service roles is highly preferred Strong customer service skills with a friendly, approachable attitude and excellent communication abilities are mandatory. Familiarity with modern computer systems, POS systems and multi-line phone systems is mandatory Ability to remain calm under pressure while managing multiple tasks in a fast-paced environment Knowledge of automotive repair industry is not necessary but is a huge plus Cashiering experience is a must Reliable attendance and reliable transportation are mandatory Works well in a friendly team environment What We Offer Competitive pay Monday thru Friday 12:00pm to 5:00pm and every other Saturday 7:30am to 4:00pm. Employee discounts on services Opportunities for bonus pay Opportunities for full time + overtime Paid time off and and paid sick leave A friendly and hard working environment where your efforts truly make a difference We're committed to fostering an inclusive environment that values your growth and enthusiasm. Apply today to become an essential part of our family!

Job Type:

Part-time Pay:

From $20.00 per hour

Benefits:

Employee discount

Work Location:

In person